Customer Service Manager
Resume:
Shirley Burgos
West Seneca, NY *4224
To Whom It May Concern,
I was excited to hear about your position. I am a driven and focused individual who sets goals
and achieves them. Highlights of my skills include:
Knowledgeable and comfortable performing takes on the Computer
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Office/ Management and customer service experience
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Problem solving and excellent communication skills
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Team player, but also works well independently
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Enjoy challenges and approach them with a strong positive attitude
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An eye for detail
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Always strive for the best
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I feel certain my strong commitment to excellence, in addition to my ability and drive to learn at
a fast pace, will be an immediate value. I welcome a personal meeting to further discuss your
needs and my ability to meet them, after you have had an opportunity to review the enclosed
resume.
Thank you for your time, consideration, and forth-coming response.
Sincerely,
Mrs. Shirley Ann Burgos
My philosophy about my role as a teacher:
I believe that my role as a teacher is to know each student and the way that they learn and, try to
offer different aspects of teaching. An educator should allow children to feel comfortable and
have complete trust in sharing their problems. A teacher should not only be there for educational
support, but also for emotional support.
“The secret of education lies in respecting the pupil. Students learn what they care about, from
people they care about and who, they know, care about them…” Barbara Carson, 1996, Thirty
Years of Stories.
I believe that learning should be fun and at the same time challenge them to think. A child needs
more then just someone standing in front of them telling what is right and wrong. Children need
to see and experience different concepts to let them come to an understanding on their own.
Knowledge cannot be forced on them, but directed.
” Too often we give out children answers to remember rather than problems to solve” Roger
Lewin
I believe that a teacher should build and keep strong working relationships with parents and
colleagues. Teachers and parents should have a strong communication relationship in regards to
their children’s education and needs. A teacher should reflect with colleagues to share ideas and
experiences with in the classroom, so that all can learn from each other.
In conclusion children are not only learning from the teacher, but at the same time, the teacher is
learning from the children. Every child is significant and unique. Teaching is my passion. As a
teacher I know the impact that I make in these children’s lives. That is why I strive to incorporate
all of my beliefs in my classroom because it is such a huge part of who I am.
By: Shirley Burgos
Shirley Ann Burgos
4808 Seneca Street
West Seneca, NY 14224
Cell phone: 481-2709
OBJECTIVE:
To obtain a rewarding challenging position that will allow me to utilize all my abilities
and skills. To create a nurturing environment for young children so that they can be
successful and happy in today’s society.
SKILLS:
I am a very patient; determined, enthusiastic person who works well independently or through a
team effort. I enjoy a challenge and have a strong positive attitude that creates an enjoyable
working environment for children.
EDUCATION:
Early Childhood AA Degree Program (2002-2005)
Cayuga Community College Auburn, NY
I was VP of Early Childhood Club, VP & Treasurer of B.A.S.I.C. club. I attended several
Early Childhood Development training. CPR and MAT updated. I also volunteered at
several childcare centers Head start, Neighborhood House, and at a Montessori child care
center.
EMPLOYMENT:
Teacher (August-08- Present)
Buffalo State Childcare Center
Educating children ages range from 2year- 3 years of age. Daily lesson plans, daily
routines, classroom management, interacting with parents on a daily bases. I help out
with staff training monthly. I created a positive loving environment to meet all the
children’s needs.
Edukids (September-07- August-08)
Teacher
Educating children ages range from 18 months- 3 years of age. Daily lesson plans, daily
routines, classroom management, interacting with parents on a daily bases. I created a
positive loving environment to meet all the children’s needs.
Site Director
Care-A-Lot Childcare Center (Feb 06’-September-07)
Dule responsibilities Preschool head teacher and Director. I was responsible of
everything in center, ensuring wellness of staff and child, collecting tuition, HR work,
supervising classroom curriculum, and problem solver. (Full list of responsibility upon
request)
Shift Manager (July 05- March 07)
Wilson Farms
Shift manger responsibilities consisted of costumer service, staff problem solver
delegating duties and responsibilities; Closing out Lotto and register drawers at the end of
the day or shift. This consisted of counting and being accountable for all the money
transactions of that day.
Substitute Teacher Assistance (April 04-June 05)
Auburn Enlarged School City District Auburn, NY
Worked with children that range from severe to moderately disable, classroom
management, classroom organization, and performed everyday classroom tasks.
In-home childcare provider (Nanny)
Parents: # of children
Frank Netti 3 (Oct. 02- Aug. 05)
Rose Netti 7 (Jan. 03- Aug. 05)
Michelle Deriges 3 (Jan. 04- Aug. 05)
Helped children ages 3 to 16, some with learning disabilities, accomplish everyday
routines. Assisted with education (home schooling, tutoring), etc.
REFERENCES:
Dan Thiel 592-5253 Director at Buffalo State Child Care
Damaris Beltran 430-5994 Employee at Care-a-lot
Joanne Ianello 675-1188 Wilson Farms Manager
Rose Netti 315-***-**** Employer
Training Certificates:
A few training I have completed with in the last year were, Marketing Your Program,
Quality Orientation, How to Keep Staff, Social Emotional Development, CPR, First Aid,
MAT, and more.
Job Description: Site Director
Responsibilities toward the Organization:
• Taking responsibility for everything which happens at the center site.
• Keeping owners aware of all center happenings in timely fashion.
• Maintaining staff to child ratios in all classrooms at all times.
• Ensuring the safety of all children and staff.
• The maintenance of all children and staff files and attendance records.
• Charging and collecting tuition or co-pay for each enrolled child and maintaining the accounts receivable
records. Ensuring that late charges and credits are applied to bills.
• Creating breakfast, lunch and snack menus supported by CACFP guidelines. Shopping and/or ordering food
in the necessary amount to prepare planned meals.
• Submitting CACFP documentation (attendance and meal count figures) to Administrative Directors.
• Ensuring that the premises are maintained. All rooms clean and clutter free, bathrooms sanitized, kitchen and
all appliances clean, walkways cleared, and yard picked up.
• Insuring that website remains updated with continuous and correct information from your location as needed.
• Regularly reviewing advertising for necessary changes and updates.
• Planning annual marketing events with the Administrative Directors.
• Reading professional literature to remain informed of current methods and theories.
Responsibilities toward the teaching staff:
• Determining need for new staff and obtaining approval for and placing advertising.
• Scheduling interviews, checking reference and conducting interviews.
• Hiring and orienting new staff members.
• Monitoring staff performance and conducting probationary and annual assessments.
• Discharging staff as necessary for enrollment or disciplinary reasons.
• Scheduling the weekly hours of children and staff and keeping staff informed of changes.
• Supervising classroom curriculum daily to insure proper implementation.
• Supervising follow through of delegated jobs.
• Collecting monthly curriculum from teachers by the 25th of each month and forwarding these to the owners
for review.
• Collecting newsletter articles from the teachers by the 26th of each month and preparing and interesting and
informative center newsletter. (email to web site)
• Add payroll hours and forward to owner.
• Run interference with difficult parents.
• Distribute performance surveys regularly and use results to self-evaluate your performance and make
changes.
• Enforce all policies in the staff handbook.
• Mediating any problems between staff members.
• Schedule and run staff meetings on a regular basis.
Responsibilities toward parents:
• Taking phone calls, handing enrollment inquiries, and scheduling and conducting tours.
• Arranging smooth transitions into center for new families.
• Keeping all families informed of any changes to state or center regulations, or fees.
• Regularly surveying families to keep informed of continued satisfaction. Identifying problems and arranging
conferences to maintain customer satisfaction.
• Spend time getting to know all of the children and parents at the center.
• Problem solving.
• Making you available to parents who have concerns, arranging parent conference or parent surveys on a
regular basis and use results to evaluate center performance and make changes.
Contact this candidate