Ruhama S. Gangwes

**** *. ***** ***. • Springfield, MO 65810 417-***-****

Skills:

Microsoft Word, Excel, Data entry and type 40 words per minute

Experience:

JP Morgan Chase Springfield, MO

Customer Service Advisor June 2008 to December 2009

• Assisted new and existing customers with activating their credit card via inbound calls.

• Offered products and services that add value and help customers understand the benefits of their

account.

• Maintained a positive customer experience and enhancing their banking relationship while adhering to

call center standards, policies, and procedures.

J C Penney Company Springfield, MO

Inventory Maintenance/Office/PBX Operator/Customer Service September 1998 to February 2008

• Performed inventory and price update activities including completion of price change management

worksheets, pricing reports and stock ledger adjustment.

• Performed all merchandise re-ticketing by due date including hierarchy conversions and correcting

supplier ticketing errors.

• Provided customer service by performing all tasks in the electronic automated office to support and

meet operating, productivity and profit standards.

• Edit, verify, and enter data into store system.

• Maintained effective communication with associates in all areas of the store to ensure effective working

functions with the office.

• Operated the cash register in an efficient way.

• Answered phone calls and assist customers.

• Operated auto call device and public address system.

International Charismatic Service Mandaluyong, Philippines

Bookkeeper/Cashier April 1990 to May 1996

• Responsible for the day-to-day acceptance and deposit of cash receipts, processing of disbursements,

preparation of weekly cash position and disbursement reports and the monthly fund balance report.

• Custodian of the Petty Cash Fund and maintenance of accounting inventory records.

• Recorded all transactions and cash receipts in the financial books.

• Prepared the financial statement every month.

Education:

West Negros College Bacolod City, Philippines

Bachelor of Science in Commerce, major in accounting

Bethel Bible College Malinta, Philippines

Bachelor of Christian Ministries

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