Customer Service Representative

April R. Gambrell

**** ********* ******

Toledo, Ohio 43613

Phone: 567-***-****

Email: abj421@r.postjobfree.com

OBJECTIVE

To obtain a skilled position while utilizing knowledge obtained during my

educational and professional experiences

EDUCATION

The University of Toledo Toledo, Ohio

A.A. Business Management Technology December 2007

B.S. Individualized Studies Healthcare Management December 2009

Capella University Online Minneapolis, MN

M.S. Healthcare Administration June 2012

EXPERIENCE

Care4you dba Homewatch Caregivers Sylvania, Ohio

Office Intern May 2009 -

December 2009

. Completed 280 clock hours/ 8 credit hours of course work

. Shadowed all operational functions of the business

. Created and recreated policy books, employee manuals, and various

forms for sister company Care4you2 (STNA training facility)

. Became certified to perform BCI web checks through the State of Ohio

Bridge Employment Services (Entity of Payroll Solutions) Toledo, Ohio

Human Resource Specialist November 2008 -

Present

. Review all applications

. Work directly with The City of Toledo on hiring procedures

. Reconcile bank balances using basic accounting procedures

. Oversee all payroll, accounts payable, and accounts receivable

procedures

. Pay all quarterly and yearly taxes and deal one on one with city,

state, and federal tax officials

Payroll Solutions Toledo, Ohio

Payroll Specialist May 2007 -

Present

. Process payroll, direct deposit, and tax sweep files for various

companies

. Handle accounts receivable issues and records

. Help to sort, distribute, and explain monthly, quarterly, and year-end

tax information for the clients

. Calculate and report all sales tax for Payroll Solutions

. Use Microsoft Office, ATX and CyberPay software

. Handle all deadlines with the IRS in a timely fashion

OTHER RELATED EXPERIENCE

Comcast Cable Philadelphia,

Pennsylvania

Dispatch/Customer Service Representative April 2005 -

January 2006

Verizon Wireless Wilmington, North

Carolina

Customer Service Representative August 2006 -

May 2007

Convergys Toledo, Ohio

Technical Support / Customer Service Representative May

2000 - October 2003

SKILLS

. Able to perform all secretarial duties including working all office

equipment, office computers and programs such as the Microsoft Office

Suite and complimenting software

. Knowledge of Medical Terminology

. Great writer and proofreader of all office related documents including

letters, memos, proposals, and items to be published along with

accurate data entry and tracking skills

. Capable of filing, organizing, and scheduling as needed along with

exceptional time management skills

. Able to work strongly with a team or as an individual

. Knowledgeable of all privacy practices and procedures when dealing

with human resources, clients, and otherwise

. Exceptional customer services skills when dealing with both internal

and external customers

. Loving and caring personality and always wanting the best for mankind

REFERENCES

*Provided upon request

SALARY REQUIREMENTS

*Negotiable

Contact this candidate