Jennifer Oldham

** *** **** **

Jefferson, GA 30549

774-***-****

Education:

Assabet Valley High School 2007

GED Marlborough, MA

Work Experience:

Dial America 04/10-present

Customer service rep Athens, GA

-Answer phones professionally

-Respond to customer inquiries

-Research required information using available resources

-Handle & resolve customer complaints

-Provide customers with product & service information

-Mentor new trainees

Express Employment Professionals 10/09-02/10

Bankruptcy Clerk Norfolk, VA

-Locate account numbers for specific bankrupt cases

-Update accounts with current bankrupt information

-Data entry

The TJX Companies 09-07/08-09

Merchandise Assistant Framingham, MA

-Create buyer worksheets & process purchase order forms to support buyers with vendor

negotiations & details

-Foster relationships with current vendors while also developing new contacts to gain

potential vendors

-Maintain files and purchase orders in order to ease the auditing process

-Handle vendor complaints & concerns pertaining to orders, shipments, distros & more

-Assist other departments when needed

-Assist in training new hires

Monster.com 10-06/07-07

Internet research assistant Maynard, MA

-Locate staffing agencies through the internet that were not within the Monster database

-Generated reports via Excel while also using Microsoft Outlook

OnProcess Technology 11/05-09/06

Customer service rep Ashland, MA

-Contacted customers for Nortel Networks regarding delivery of parts & the return of

defective equipment

-Tracked shipments & generated labels for return equipment

-Contact customers regarding surveys completed for ACNielsen Homescan Co. to

determine their interest & create accounts to be a part of the homescan panel

-Retrieved inbound calls for customers interested in the panel

Dial America 02/05-08/05

Customer service rep Athens, GA

-Inbound calls for a variety of different programs

-Processed credit card applications for Bank of America

-Customer orders for wigs, clothing & accessories from Especially Yours

-Handled cell phone insurance claims for eSecuritel

-Entered data from customers into various systems

A-1/DUI & DDS 05/01-08/05

Office Manager Athens, GA

-Assist DUI students with Alcohol Assessments by aiding them in their reading

comprehension

-Assist teachers with classroom materials, rosters, files, etc..

-Enter Alcohol Assessments into state database

-Type completion certificates by the end of each class

-Monitor & accounted for state certificates as well as students files weekly

-Completed contracts for DUI & DDS students

-Enroll students for driving lessons

-Handle money & made daily bank deposits

-Monitored weekly supplies by accounting for inventory

-Maintained records, files, & books for state & owner audits

References available on request

Contact this candidate