Customer Service Administrative Assistant

Dear Sir or Madam:

Seeking Full-time employment in a professional business

atmosphere. I am an

enthusiastic, self-motivated, fast worker and willing to

learn new business skills.

I am looking forward to becoming apart of your team.

Sincerely,

Keisha Guider

301-***-****

***********@*******.***

Keisha Guider

Objective

Seeking full-time employment in a progressive company that

supports continuing education and career advancement.

Profile

Highly focused, self-motivated, detail and goal-oriented

individual with a solid work ethic and the drive and

determination to put forth 110% effort to provide accurate

assessments, detailed inventory and achieve all goals at

hand. Self-disciplined and well organized work habits with

strong time management skills. Ability to prioritize

assignments and duties. Excellent problem-solving skills

along with the ability to manage multiple projects

simultaneously and function smoothly under pressure.

Experience

2007-present Rainbow Blessings Christian Child Care

New Market, MD

Teacher/ Assistant Director

. Help preschool children in their educational and personal

growth

. Provide necessary primary care for infants, independent and

group activities for toddlers and older children through

games and exercises, that help children develop self-

esteem, curiosity, imagination, physical skills, and speech

. Organize activities and implement curricula that stimulate

children's physical, emotional, intellectual, and social

growth. Help children explore individual interests, develop

talents and independence, build self-esteem, and learn how

to get along with others.

. Demonstrates knowledge and compliance of health and safety

standards through weekly on-site inspections according to

agency guidelines.

2002-2006 CitiMortgage Inc. Frederick, MD

Loss Mitigation Specialist - VA Team Lead Advisor

. Assisted borrowers who were in default or in imminent

danger by offering alternatives instead of

foreclosure/bankruptcy that will either cure the

delinquency and make the loan a performing asset again or

liquidate the asset in the most economical and quickest

manner per departmental, corporate, agency, investor and/or

insurer guidelines.

. Ensured that production standards were met within the

established time frames.

. General interaction with both internal and external

customers, including Borrowers, Realtors, Attorneys,

Investors, Insurers, Third Party Vendors, Escrow, Payoffs,

Foreclosure, Bankruptcy, Collections and Investor Reporting

and Cash. Complied with State, Federal and Company

regulations.

. Negotiated the basic underwriting of loss mitigation

requests including but not limited to, verification and

analysis of financial data given by the customer, credit

reports, pulling caviars, over the phone speed pays, UPS

shipping, MIC verification and property value along with

title reports.

. Developed experience to train and have trained and

monitored several employees while on the job including the

specialty of VA accounts and guidelines.

Post Closer III

. Ensured identified risks and/or problems that were clearly

documented and interacted with the appropriate party for

timely reporting and resolution.

. Accurately identified and reported data accuracy errors,

regulatory and state non-compliance and exceptions to

credit policy or standards on reviewed files.

. Ensured that overall final underwriting decision and risk

assessment were sound and accurately inputted into work

papers and the national database for tracking and trending.

Final Document Processor III - Trainer

. Worked with lenders to obtain outstanding documents in a

timely manner to meet investor guidelines which consisted

of more than 100 lenders and well over 3,000 outstanding

documents.

. Maintained a professional business mentality in using the

Internet and other off-site web sites for tracking

information.

. Lead group on a special project of about 15 people which

was called the repurchase/resale that made the company well

over 70 million dollars.

. 2000-2002 Lehman Bro's/Aurora Loan Services

Gaithersburg, MD

Senior Post Closer III

. Reviewed conventional, non-conventional, FHA and VA loans

for compliance.

. Audited loan documents for accuracy.

. Acted as primary liaisons for the lender between the

brokers, title companies and attorneys for inconsistent

files.

. Resolved any discrepancies with the file

Customer Service Rep

. Actively listen to the customer, asking clarifying

questions to ensure that he understands the customer's

issue and restating the customer's problem to inform the

customer that I am listening.

. Communicated effectively in writing and entering notes into

the computer system to advise the next person of the

conversations that have transpired.

. As a CSR you have to get to the core of the customer's

issue, gather information, create solutions, communicate

the solutions to the customer and assist in implementing

those solutions.

. Kept the customer updated on each step in the process and

any next steps that were needed.

2000-2001 Kelly's Temp Services Frederick, MD

Closing Assistant with Wells Fargo

Frederick, MD

. VOE's - Verification of Employment / Getting titles,

preliminary huds

. Worked with ordering floods, communicating with borrowers

and title companies

. Collections Department

Secretary III with the Division of Parole and Probation

Frederick, MD

. Completed work assignments

. Trained and supervised clerical team while maintaining

work records and status of employers work

. Produced typed and edited reports while corresponding

documents

. Performed receptionist duties and handled inquires made by

the public

. Assembled reports and maintained pay roll logs, files and

records

. Maintained confidential files, mailing lists, general and

case files

. Worked with timesheets, letters, and memos

Receptionist with Fort Detrick

Frederick, MD

. Worked with and help created DFAS

. Answered multi-phone lines

. Personal Greeter

. Maintained confidentiality with bids

Administrative Assistant with Jeanne Bussard Center

Frederick, MD

. Answered phones and screened calls

. Retail - worked with outside customers, taking and

receiving orders

. Assisted with timesheets

. Ability to multitask with high performance in a call center

environment

Education

. 1998-2000 Morris Brown College

Atlanta, GA

. 1994-1998 Linganore High School

Frederick, MD

Skills/Certifications

Computer Skills

. Microsoft Word, Power Point, Excel, Access, Credit

agencies, Outlook, Panagon, Citrix, Isys Mainframe

. HUD certified

. FHA certified

. VA certified

. FDCPA certified

. Call-Center Experience

. Licensed Child Care Provider

. CPR certified

. FIRST AIDE certified

References and salary requirements available upon

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