Management Change

**-*-

Background Summary ****

Ms. Johnson is a small business owner Alyssa Hitch Johnson

with six years experience in clinical abj41l@r.postjobfree.com

change management and entrepreneurial 828-***-**** (mobile)

efficiency consulting.

Education

Education Masters. Acupuncture Oriental Medicine, cum laude 2007

M.A. Cum Laude Oriental Medicine Northwestern Health Science University, Bloomington MN

Northwestern Health Science University

B.A. Zoology, 2003

B.A. Zoology Connecticut College, New London CT

Connecticut College

Professional Experience Summary

Total Years Professional Experience Following the completion of her undergraduate studies in 2003, Ms.

5 in Consulting Johnson took a leadership position in office management for Chiropractic

3 in Small Business Ownership USA, one of the largest privately held businesses specializing in

reconstructive chiropractic care and wellness practices in Minnesota. While

Professional Experience streamlining their business processes, she focused on implementing

Jan 2008- Present: Small Business Owner- knowledge management methodologies including the Platinum System, a

and Licensed Practitioner paperless computer software system. She also focused on instituting

Living Points Acupuncture and Eastern organizational change through writing a clinic manual, implementing new

Medicine LLC office systems and enforcing time management practices. Ms. Johnson

created and managed patient care plans, conducted financial management

Aug 2004-2007: Change Management and interfaced with clients regarding concerns. This position introduced

Consultant and Corporate Trainer, Ms. Johnson to chiropractic practice management and provided her the

ChiropracticUSA opportunity to learn and train with many phenomenal business coaches.

In 2004, Ms. Johnson began graduate studies in Bloomington

August 2003-2004: Office Coordinator & Minnesota. Her experience at Chiropractic USA afforded her the ability to

Case Manager, ChiropracticUSA seamlessly transition into a clinical trainer and change management

consultant throughout the course of her studies. As a consultant, she met

Clinical Training and Change with Doctors to conduct gap analysis to ascertain what their practices

Management Consulting needed. This required Ms. Johnson to evaluate best practices, conduct staff

2009-2010: True Health and Family surveys and define desired end states to determine success benchmarks. She

Wellness, NC then worked on strategic communication strategies to effectively

communicate the desired end states and used change management best

2006: TakeCare Chiropractic, MN practices to shift workplace culture and attitude to align with these.

As a student she started the Practice Success Club to teach some of

2005: Lundstrum Family Chiropractic, the aforementioned case scenarios and transfer knowledge gleaned from

MN managing and consulting for profitable clinic. The club grew exponentially

and is still an active organization today.

2003-2004,2005,2007,2010: To fully implement her skill sets, Ms. Johnson moved to Asheville,

ChiropracticUSA MN NC in spring 2007 to open Living Points Community Acupuncture Clinic,

LLC. She continued to provide change management consulting to private

Northwestern Health Science University clinics throughout the greater Asheville area. In the last three years, Ms.

Practice Success Club Co-Founder Johnson has grown Living Points Community Acupuncture Clinic into a

Create Your Destiny Team Lead and Host profitable, organized and efficient practice. She evaluates and treats

2004-2007 patients, conducts long term financial business planning, and designs local

and regional marketing strategies.

Alyssa Hitch Johnson

Page 2

Relevant Skills Ms. Johnson is hoping to return to Minnesota and find employment

• in the corporate change management field. She has 6 years of small clinical

Efficiency and productivity

change management consulting experience and would love to implement

analysis and survey experience

her skills set in a larger organization.

• Evaluate business processes,

Recommend and implement

process improvements

• Job/role/organizational design

• Integration of new strategies,

methods, and tools into older

programs

• Recruit, train, and motivate to

groups and individuals

• Manage and train to manage

customer compliance and

complaints/objections

• Manage a variety of projects and

programs to demanding standards

of time, cost and quality

• Successfully turned round failing

projects and restored customer

confidence

• Manual, marketing material and

script writing and editing

• Confident public speaker

• Led workshops coving all aspects

of clinic management, marketing

and communication

• Led focus groups and brainstorm

sessions

• Organize and host guest speakers

and events

• Mentor and Coach other

individuals in personal

development and job performance

• Skilled at internal mediation and

communication

• Secure resources and develop

networking connections

• Advanced problem solver and

decision making abilities

• Proficient computer skills in

Microsoft Office programs, social

media, Jonas Software, Platinum

System Software as well as many

clinic management software

systems

Contact this candidate