Customer Service Representative

Jessica Chappell 205-***-**** Home

**** ****** **** ****, *******, Al 35096 205-***-****

Cell

Professional Profile

. Typing skills: ~85 wpm, 99% accuracy

. Microsoft Office, Word, Works, Excel, Power Point, Adobe, QIS

(information system created for QORE

employees)

. Able to work productively in a busy environment

Professional Experience

QORE Property Sciences, Birmingham AL

December 2002 to September 28, 2009

Professional Services Secretary

(engineering, environmental, construction material testing, and drilling

departments)

Responsibilities:

. Maintain a system with the status of proposals, jobs, and engineering

reports

. Processing of timesheets, mileage reports, expense reports, and payables

for reimbursement/payment

. Responsible for the producing and delivery of reports to client for

geotechnical,

environmental, and CMT departments

. Phone answering

. General filing and office manager duties

. Responsibility of lab technician for the soil lab when needed

. Billing clients

CSC Computer Science Corporation, Birmingham, AL

2000 to 2002

Claims Processor

Responsibilities:

. Performed data entry of over 2,000 medical claims a day, typing into

computer system

. Filed and tabled forms, electronically and manually

Books A Million, Oxford, AL

1998 to 2000

Customer Service Representative

Responsibilities:

. Answer phones

. Service customers

. Responsible for ordering and stocking books

Education

Lincoln High School, Lincoln, Al

1998 Graduate

References

References available upon request

Contact this candidate