Manager Marketing

Dawn L. O’Connell

**** *********** *** 951-***-****

Hemet CA, 92545

OBJECT I VE: Management, Marketing, Customer Relations, Administration

QUAL I F ICAT IONS: M ANAGEMENT* MARKETING*TRAIN ING

EXPER I ENCE: General M anager / District Manager (2008-2009)

+Organic To Go Café, San Diego California

• Handled Payroll, Scheduling, Inventory, Ordering and Cost Control for Eight

Cafes

• Maintained all Health and Sanitation Required by Health Department / Serv

Safe

• Coordinated and Implemented the Advertising of all Cafes in my Region

• Managed and Oversaw the Operation of Eight Café’s and their Budgeting Goals

• Helped in the Development and Opening of the fi rst Franchise at the SD Ai rport

• Increased Revenues and Lowered Operating Costs (waste / labor)

L ead Server (2006-2007)

+Pala Casino (Mamma’s Cucina)

• Performed Fine Dinning / Wine Serving Procedures and Table Etiquette

• Handled Customer Concerns / Complaints with ease

• Coordinated Opening and Closing Procedures for Staff

R estaurant Supervisor (2005-2006)

+La Jolla Beach & Tennis Club (Shores Restaurant), La Jolla California

• Trained Staff of 25+ in Fine Dinning / Wine Serving Procedures and Table

E tiquette

• Performed Inventory, Ordering, Employee Scheduling and Cross Training

u tilization

• Handled Payroll, Forecasts and Employee Disciplinary Reports

• Coordinated and Ran Employee monthly meetings and Manager Meetings

M anager / Marketing Di rector (2001-2005)

+California Grill Restaurant, Temecula California

• Coordinated Private Parties, Banquets and Outside Catered Events

• Trained Staff on Policies and Procedures, Up Selling and Cross Training

• Handled Scheduling, Inventory and Customer Relations

• Implemented new Marketing Strategies for Restaurant Growth

• Represented the Restaurant as an Ambassador with the Chamber of Commerce

Fi rst Class Fight Attendant (1989-2001)

+USAirways Airlines, Arlington VA

• Maintained the safety of the passengers and crew

• Handled all complaints and concerns pertaining to the passengers and crew

• Provided passengers with outstanding service

• Acted as a liaison for the Company and their passengers

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EDUCAT ION: * M t San Jacinto College (2002-2005) Behavior Science / Communications

REFERENCES: Available upon Request

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