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Customer Service Manager

Location:
Letona, AR, 72085
Posted:
October 06, 2010

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Resume:

Derek Hryniewicz

PO Box ***

Letona AR *****

Cell: 501-***-****

Home: 501-***-****

Objective:

Looking for a comfortable work enviorment, with the ability to build,

increase, and improve on staff.

Managing people is my passion. I love taking an average employee and

training them not only in their

current field, but mostly importantly improving their customer service to

give everyone the best

experience possible.

Summary of Qualifications:

I have worked for GameStop Corp. for 5 years now. I have experienced three

levels of management

in that company and had 3 promotions in 10 months time. I have very high

computer skills and I am very loyal person.

Experience:

GameStop Corp.

Store Manager, April 07 - June 10

Being a store manager with GameStop is one of the toughest positions I have

ever had. I take care of

everything from store operations, human resources, loss prevention, making

sure marketing is in place,

scheduling, managing all of my employees, making sure customers are always

being taken care of, taking

care of shipment in and out of the store. I have to make sure that my store

reaches sales goals and

other things we are ranked on in our performance file on a weekly basis. A

lot of pressure is put on

me for how my store is performing. The list goes on and on of the things

that is required of me at

the store manager level.

Sherwood Bowling Center

Porter, June 01 - May 04

This was a customer service job. Just basics. Mainly helping people on the

floor with whatever they needed

and a little cleaning.

Wild River Country

Admissions, May 04 - Sep 04

Customer Service at the front gate, tube rental, locker rental, and the

most important customer service

aspect of this job was with the birthday day parties when waiting was

involved.

Express (Limited Brands)

Sales Rep, March 06 - Aug 06

Customer Service and Backstocking. This was an in between job when I was

moving up in management with

GameStop.

GameStop Corp.

Game Advisor, Oct 04 - May 06

This was basically a sales rep. job. Just the basic customer service that

any retail store would have

plus i was required to achieve sales goals during my shift.

GameStop Corp.

Senior Game Advisor, May 06 - Nov 06

This position is the first level of management in GameStop. This is also a

key holder position. In this

position I was required to manage any people working under me while taking

care of the daily tasks that

all managers at the store level have to do.

GameStop Corp.

Assistant Store Manager, Nov 06 - May 07

As assistant manager there was a lot more required out of me. The Assistant

Manager and Store Manager

are the only full time employees in the store. I did everything I had to do

as a Senior Game Advisor

plus whatever extra my store manager needed from me.

Education:

High School Diploma

Associates in Art of Business - University of Phoenix Online

Currently working on a BA in Global Business Management



Contact this candidate