RANDY SIMMONS

abj3xm@r.postjobfree.com

Cell: 417-***-****

**** *. **** **** ***, Springfield, Mo 65807

Highly motivated, energetic self-starter with outstanding

organizational and administrative skills. Able to work

independently to complete multiple tasks under tight deadlines

to contribute to team success. Very proactive with almost 10

years experience in customer service and sales related

positions.

PROFESSIONAL EXPERIENCE

2009-2010 Alltel/Verizon Wireless

Springfield, MO

Senior Customer Service Representative/ Retail Sales Representative

Inbound/Outbound customer service duties include but not limited

to: Reviewing and explaining/correcting customers bills and

billing questions, Upgrading and Updating current plans to better

fit the needs of the customers usage, Level 1 and 2

troubleshooting/activating customers devices while meeting and

exceeding goals that pertain to time, efficiency, and customer

satisfaction goals and guidelines. Followed plan-o-grams for

merchandise in the store. Face to face sales with Averaged 157% of

sales quota in the call center and averaged 147% sales quota in

retail location.

2004 - 2009 Balls and Strikes

Nixa, MO

Personal Trainer/Coach

Creating and following workout plans for each individual. Running

mini camps, and running the office when lessons were not in

action. Hitting coach for Mid-West nationals, in charge of

discipline, workouts, and speaking with college and professional

scouts about the individual talents of each kid and analyzing the

athletes.

2006-2008 Shift Motor Sports

Springfield, MO

Sales Manager

Oversee finances, sales operations, accounts receivable and cash

handling. Design and technical support of internet website for

entire organization. Face to Face sales, combined with internet

sales. Small logistics order and detail for transporting the

inventory.

2004 - 2005 Sun Rocket

Springfield, MO

Technical Support

Responsible for troubleshooting and assisting customers with

internet/phone device problems while meeting and achieving call

time and resolution percentage.

2001 - 2005 MCI Worldcom

Springfield, MO

Outbound Sales Representative

Top performer with exceptional interpersonal, communication and

public relations skills that allow the development of strong

rapport with individuals on all levels. Outstanding record of

achievement coupled with the ability to build and direct a

business to profitability through leadership, creativity,

effective management and the motivation and development of staff

to maximum potential.

PROFESSIONAL EDUCATION

2005 - 2006 Northwest Missouri State

Maryville, MO

Bachelors of Education

2003 - 2005 Southern Arkansas University

Magnolia, AR

Bachelors of Education

2001 - 2003 Longview Community College

Lees Summit, MO

Associates of Arts

PROFESSIONAL SKILLS

Light Machinery ( Skid Steer, Fork Lift,)

Microsoft Office - Excel, Word, PowerPoint, Publisher, Outlook

Collected funds for current and defaulted contracts, monthly sales report

Superior sales and customer service in automotive, telemarketing, customer

service

Accounts and advertising including research of economy and budgeting.

PROFESSIONAL REFERENCES

Buz Jacobson 417-***-**** Verizon Wireless

Monett, MO

Randy Merryman 417-***-**** Balls N Strikes

Springfield, MO

Contact this candidate