Customer Service Administrative Assistant

TIFFANY A. KIRCHNER

***** ********* *****

Jerseyville, IL

618-***-****

**********@*****.***

EDUCATION Western Illinois University, Macomb, IL

Bachelor of Arts Degree: Economics Minor: Marketing

Graduation Date: May 2008

Southern Illinois University, Edwardsville, IL

Fall 2003 - Fall 2005

WORK EXPERIENCE

March 2009 - September 2010 Kaplan Career Institute

Boston, MA

Administrative Assistant/Admissions Coordinator

. Provide front desk coverage and customer service to incoming prospects,

phone inquiries, and current students as needed

. Disseminate, track and follow through on all proof of graduation requests

for enrolled students

. Work with DOA to recognize what advertising campaigns are being produced

each month and ensure all lead sources to support those campaigns are

being tracked in reports on a weekly basis

. Mail out acceptance, orientation and other letters as needed

October 2008 - January 2009 The Joshua Tree Allston, MA,Marketing and Events Coordinator (Seasonal)

. Assisted all event planning efforts, including booking, billing and

execution

. Upheld grassroots marketing strategies such as advertising on social

networking sites

. Contributed in all office maintenance work such as filing and answering

phones

August 2008 - October 2008 OfficeTeam, Inc. Boston, MA

Administrative Support

. Filled the temporary office positions within the Boston metro area

. Performed duties as assigned by employers-Barkan Management, IDG,

MacDougall Biomedical

August 2006 - May 2008 The Western Courier, WIU

Student Newspaper Macomb, IL

Ad Representative and National Sales Director

. Maintained relationships with leaders of the community by fulfilling the

advertising needs of several businesses each semester

. Handled an average of ten invoices a day for ads to run in upcoming

issues of the student newspaper

. Filed proofs

. Performed general office duties and tasks

SKILLS

. Excellent proficiency in Microsoft Office including PowerPoint, Excel,

Access, and Outlook

. Strong verbal and written communications

EXTRACURRICULAR ACTIVITIES

. Alpha Sigma Tau sorority (2004-2005), Marketing Club (2006-2008), Boston

Ski & Sports Club CoEd Softball League, Boston Corporate Women's'

Basketball League

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