Cheri’ Melissa Kent

Address: *** ********** ****** ***. * Huntsville Al 35801

Telephone: 256-***-****

abj3w1@r.postjobfree.com

Profile

Dedicated and technically skilled business professional with versatile administrative support skills

developed through experience as an office manager, secretary, administrative assistant and office clerk.

Excels in resolving employer challenges with innovative solutions, systems and improvements proven to

increase efficiency, profits, and overall customer satisfaction. Offers advanced computer skills in

Microsoft Office Word and other common applications/systems. Strong planner and problem solver who

readily adapts to change, works independently and exceeds any expectations. Ability to manage multiple

priorities and meet tight deadlines without compromising quality of work. While demonstrating strong

communication and customer service skills.

Education

James Oliver Johnson High School in Huntsville Ala

Standard Diploma

2000-2004

University of Alabama in Huntsville in Huntsville Ala

Seeking a Major in Business Administration & a Minor in Economics

2009-Currently Attending

Employment

PacifiCare Insurance Company/United Health Care 2008-2010

Customer Service Representive

Continuously answered incoming telephone calls from clients, providers, and other insurance companies.

Explained how claims were processed and discussed current status. Stated co pay amounts and coverage

dates. Handled HMO, PPO, POS, EPO and Medicare Supplement policies. Documented every call

received. Handled complaints/grievances towards the company, as well as co-workers. Extremely familiar

with medical terminology and phrases.

B's Auto Clean Inc. 2004-2008

Assistant Manager/Administrative Assistant /Office Manager

Directed day-to-day office operations, provided fundamental support to President, company and team of

consultants. Oversaw up to fifteen employees and the administrative budget. Managed accounts payable,

accounts receivable, and payroll. Prepared expense reports and credit card/bank reconciliations.

Purchased all tools and supplies used within the facility, and trained staff in use of computer resources.

Quickly became a trusted assistant known for “can-do” positive attitude, flexibility and high-quality

work. Promoted to Assistant Manager within nine months of hire.

Skills

Office: Office Management, Records Management, Database Administration, Spreadsheets/Reports,

Event Management, Calendaring, Front-Desk Reception, Travel Coordination,10-key calculator.

Computer: MS Office Word, MS Excel, MS PowerPoint, MS Spreadsheet, MS Access, MS Outlook,

Windows, Corel Word, Lotus 1/2/3, WPM=52 with complete accuracy.

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