Customer Service Manager

JEAN ANN BREWER *** Misty Ridge Lane, Suffolk, Va. 23434[pic]

abj3vo@r.postjobfree.com . Cellular 757-***-**** . Home 757-***-****

Receptionist

Summary

Customer service professional with twenty-five years experience interacting

with the public. Highly qualified in service-based, hospitality positions

requiring an emphasis on customer satisfaction in a fast-paced environment.

Strong team player and leader. A proven and verifiable record for utilizing

strong technical and interpersonal skills to enhance organizational

efficiency and profitability. Committed to quality performance with an

ability to learn new procedures quickly.

Able to focus on projects, develop strategies and meet or exceed deadlines.

Strong rapport with personnel, customers, and associates based on

knowledge, professionalism, and integrity.

Professional manager with a strong work ethic and attention to detail.

Strong leadership, problem solving and communication skills.

Summary of Experience

City of Chesapeake, Va., Chesapeake, Va.

2001 to 2009

Customer Service Clerk II

Earned a reputation as a valuable and cooperative coworker by: being fair,

honest, and willing to help others when needed; effectively resolving

conflicts at appropriate times; and assisting new managers and other staff

to become familiar with policy and operations.

> Excel at organizing, coordinating, and managing projects

> Established goals and objectives, developed policies and procedures,

recruited and trained staff, and initiated and enhanced systems

> Outstanding ability to solve problems under high pressure conditions

in a professional and concerned manner

> Committed to the assistance and support of others while maintaining a

cheerful and helpful attitude

> Communicated information clearly and accurately

> Assisted customers with inquiries and provided all pertinent

information

> Developed credibility and confidence with customers

> Analyzed problems and anticipated customers' needs

> Provided superior customer service and work quality while

demonstrating attention to detail, flexibility and innovation in

resolving problems. Possess effective communications skills, and work

well with others at all levels

> Handled customer inquiries and complaints

> Demonstrated skill in providing excellent customer service

> Experienced in both customer service and supervisory positions

> Maintained positive customer relationships

> Proven excellent communication, interpersonal, and organizational

skills

> Presented a cheerful and helpful manner with customers and colleagues

> Provided customers with payment information, cycle dates, and interest

rates

> Proven successful sales leader, trainer, and motivator

> Processed all general customer service requests

> Operated cash registers and computer input applications

> Solved customer problems and assured satisfaction

Dominion Virginia Power, Norfolk, Va.

2000 to 2000

Customer Service Representative

Committed to the assistance and support of customers while maintaining a

cheerful and helpful attitude.

> Assisted customers with inquiries and provided all pertinent

information.

> Researched accounts, answered questions, and worked with new

customers.

> Communicated with customers daily.

> Communicated information clearly and accurately.

> Analyzed problems and anticipated customers' needs.

> Directed inbound and outbound call activities.

> Handled customer inquiries and complaints.

Credit Service, Virginia Beach, Va.

1998 to 2000

Customer Service Rep. / Administrative Assistant

Office Manager/Administrator with five years experience planning and

directing executive-level administrative affairs and support. Combined

organizational and communication skills with the ability to independently

plan and manage diverse business relationships. Strong time management and

problem solving skills with ability to set priorities and manage multiple

tasks.

> Accustomed to fast-paced, high-pressured positions, demonstrated

ability to prioritize multiple tasks, meet deadlines, and provide

quality service.

> Acquired excellent communication and interpersonal skills with the

public and coworkers

> Analyzed and organized office procedures, such as bookkeeping and

clerical services

> Answered inbound calls, assisted customers with account information,

placed orders.

> Answered calls, entered data, faxed, typed, and made outbound follow-

up calls

> Routed all incoming calls to proper staff members

Education

Eastern Michigan University, Ypsilanti, MI.

1977

General course work.

MaComb Community Junior College, Mt. Clemens, MI.

1976

General course work.

Mt. Clemens High School, Mt. Clemens, MI.

1973

H.S.

General course work.

Skills

.Microsoft Office, i.e. Word, Excel, Outlook, etc. .Data Entry

.Dispatching .Appointment Scheduling

.Knowledge of Office Equipment (Copier/Fax) .10-Key Calculator

.Administrative Support .Basic Secretarial

.Bookkeeping .Typing / Data Entry

.Mail Handling .Multi-line Switchboard

Operations

.Reception Duties .Office Equipment

.Type - 50 wpm .Filing

.End-of-Day Reconciliations .Collections

Contact this candidate