Customer Service Sales

Jakisha Donise Taylor

*** ********** ** *** *

Dayton, Ohio 45406

Phone: (937)937-***-****

E-mail: abj3un@r.postjobfree.com

OBJECTIVE To utilize my intellectual abilities, communication skills, and proven leadership abilities to enhance customer satisfaction in a high integrity office setting.

SKILLS

Customer service

Data Entry

Word processing

Microsoft Word, Outlook, Excel, and PowerPoint

Filing ( alphabetical, and numerical)

Ability to meet deadlines

Excellent communication and problem-solving

Professional phone etiquette

EDUCATION

Ohio Institute of Photography and Technology, Dayton, Ohio

Major: Criminal Justice Graduation: 05/11 GPA 3.85

Patterson High School, Dayton, Ohio

Major: Marketing Degree: GED 06/98

PROFESSIONAL EXPERIENCE

The Jobstore, Moraine, Ohio 2007- present

Shipping Clerk: Duties varied from expediting orders to assuring orders are shipped via proper carrier.

GE Consumer Finance, Kettering, Ohio 2006-2007

Client Services Rep: Duties include assisting clients with inbound account inquiries, online account assistance, and some cross-selling.

Infocision Corp, Dayton,Oh 2005-2006

Sales Representative/ Communicator: Duties included introducing high -speed internet services to prospective customers, with daily appointment settings for installation.

Victoria's Secret Direct, Kettering, Ohio 2004-2005

Customer Service Rep: Duties included inbound customer service assistance with previously placed catalogue orders, monitoring pending orders, and placing new orders.

Tax Centers of America, Dayton, Ohio 2003-2004

Income tax preparer: Duties included personal and business tax preparation, as well as knowledge of current tax laws.

Green Tokai Corp, Brookville, Ohio, 2003

Production worker: Duties included insuring proper functioning of nailer machines, inspecting parts, and meeting daily quotas.

ORC Protel, Dayton, Ohio, 2002-2003 Telephone sales rep: Duties included telephone sales, customer service, and data-entry.

Ramada Inn, West Carrollton, Ohio, 2000-2002

Housekeeper: Duties included maintaining cleanliness 15-20 rooms daily, time management, and some customer service.

Leather Limited, Miamisburg, Ohio, 1999-2002

Sales Associate: Duties included customer assistance, floor coordination, and cashiering.

REFERENCES Available upon request

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