Melanie Williams

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*** **** ****** **********, ** 35208 . 205-***-**** .

abj3uh@r.postjobfree.com

Summary of Skills: More than 7 years of successful experience in

customer service and technical support with

recognized strengths in problem solving,

troubleshooting, staff support, and implementing

proactive procedures and systems. As well as, proven

expertise to work on a team and independently to

accomplish goals. Excellent working knowledge and

proficiency using both IBM, and MAC; I possess solid

computer skills.

Education: 2001-2004 University of Alabama at Birmingham

*Major- Computer Information Systems (Programming)

*Minor- Management Information Systems

Work Experience:

Mar 2007 - Present Southern Communications, Birmingham, AL

Customer Service Representative

. Exceptional use of the following Customer Service Support systems to

perform routine work and solve complex customer issues; Oracle,

Microsoft Office Suite, Mibas and Right Now Software

. Assist sales professionals, in a three state region, with commercial

accounts (Alabama, Georgia, and the Florida Panhandle)

. Quickly respond to customer inquiries received via telephone,

applications and various correspondence

. Support sales professionals in opening new accounts and upgrading

existing service

. Capability to train, motivate and supervise customer service employees

Aug 2005 - Jan 2006 Public Storage, Birmingham, AL

Relief Manager

. Proactively worked with customers to ensure that monthly storage fees

were paid on due date

. Provided exceptional customer service while consistently attracting

new business

. Processed payments and actively sold merchandise

. Assisted district manager with monthly audits and auctions of

abandoned storage units

Jan 2006 - Mar 2006 Easy Money Cash Advance, Midfield, AL

Customer Service Representative

. Aggressively collected delinquent accounts

(continued)

. Kept an accurate currency drawer

. Proactively sought to open new accounts

. Provided exceptional customer service while managing customers' check

cashing requirements

Feb 2005 - Aug 2005 Tele Tech (Kelly Services) Fairfield, AL

Technical Service Representative

. Received inbound phone calls that needed internet and email technical

assistance

. Troubleshot internet and email crisis

. Thoroughly documented problem and resolution

Aug 2004 - Dec 2004 Babies R Us Homewood, AL

Human Resource Zone Specialist

. Assessed and addressed store employment needs

. Scheduled and conducted interviews and reference precaution

verifications

. Developed and maintained files and analysis on applicants

. Facilitated new hire orientation

. Enhanced training processes and through the development of training

presentations

. Provided exceptional on-going customer service

May 2004 - Aug 2004 Amsher Vestavia, AL

Debt Collector

. Actively collected delinquent accounts

. Set up payment plans and process payments

. Ensured accurate documentation of all phone calls, payments, and

payment arrangements negotiated

Oct 2002 - Apr 2004 Jackson Hewitt Birmingham, AL

Assistant Manager/Tax Preparer

. Prepared federal and state taxes and amendments

. Provided training to employees on utilizing tax software

. Prepared work schedules and performed light clerical duties

. Conducted daily staff meetings

May 2000 - Nov 2003 Food Fair Birmingham, AL

Cashier

. Provided exceptional customer service

. Conducted training for cashiers (new employees & returning employees)

. Kept an accurate currency drawer; always balanced

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