Project Manager Customer Service
Resume:
Thomas E. Spencer
Portage, MI 49024 ******.*********@*****.***
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- IT Management Specialist -
- Demonstrated Leadership and Teamwork Skills -
- Committed to Quality Operation Systems -
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Professional Summary
( A proactive, budget-minded Information Technology professional with a
track record of significant contributions in strategic planning and
development of policies and quality standards for information systems.
( Provide leadership and insight into the implementation of progressive
and innovative technological concepts.
( Establish standards and guidelines encompassing short-term/long-range
IT needs.
( Develop and manage comprehensive, cost-effective infrastructure
systems.
( Maintain up-to-date knowledge of current technologies and project
management practices.
( Demonstrated expertise in project management and budget development.
( Create a team environment through leadership-by-example, with a focus
on staff education, motivation and corporate communication.
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Experience
Pfizer Global Manufacturing
Kalamazoo, MI and Holland, MI (2005-present)
( SR Regional Manager of Quality Systems, Kalamazoo, MI (2005-
present). Manage all quality and laboratory information management
systems used by Pfizer Global Manufacturing within the Midwest region.
Developed a matrix to determine performance improvements and best
practices in the areas of customer service, project delivery, business
value, and colleague involvement. Plan, organize and execute strategic
plans. Establish and enforce department standards. Manage a staff of
24.
Accomplishments:
( Standardization of application administration: Realigned system
administrator responsibilities to one colleague, freeing additional
IT resources. Obtained buy-in from business areas and CIT.
( Quality Operation System Rationalization project: Inventoried
current systems used in business and IT to determine possible
duplications and opportunities to combine into core like systems.
- Reduced software costs by $800,000.
- Saved $500,000 by installing and implementing a new LIM System.
- Saved $200,000 by implementing a new Document Management System.
( IT Manager, Holland, MI (2001-2005). Managed infrastructure, data
center, and validation programmers. Responsible for AS/400 application
support, network support, and ERP Solutions. Supervised 10 IT staff
members. Reported to the Director of IT.
Accomplishments:
( Project manager for the installation of MRO system and ERP, a cost
savings of $250,000/yr.
( Created a cohesive team environment that resulted in increased morale
for colleagues.
Thomas E. Spencer
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Electrolux Home Products, Augusta, GA (2000-2001)
( Manager of North American IT Solutions (formerly Frigidaire Home
Products, Greenville, MI). Responsible for mainframe, AS/400 application,
ERP Solutions for Corporate Headquarters and 10 manufacturing locations
throughout the Electrolux North American Groups. Managed EDS, outside
contractors, applications for mainframe activities, and warranties, parts
& service.
Accomplishments: Project manager for JD Edwards financial
installations for 20 North American locations. Responsible for corporate
IT solutions in Augusta, GA; Refrigeration Div. in Greenville, MI (over
3,200 employees); and a manufacturer of outdoor yard products with over
3,000 employees (Orangeburg, SC).
Frigidaire Home Products-Refrigeration Division, Greenville, MI (1979-
2000)
( Information Systems Manager (1997-2000). Responsible for all
information and data processing functions in the Greenville, MI plant,
including purchasing of PCs and network using NT software with licenses
for 400 users; telephone system (NEC 2400 with over 500 extensions); A/S
400 (purchasing and leasing of software and hardware with over 1500
users); network communications between Anderson, SC, supply base,
Augusta, GA, and Stockholm, Sweden; video conferencing, office copiers,
printers, fax and machines; and purchasing of paper and toner.
Accomplishments: Project Leader for JD Edwards implementations
(Greenville, MI and Anderson, SC), leading a team with members from
purchasing, engineering, manufacturing, shop floor control, distribution,
accounting, and warehouse. After successful completion of the above
locations, I was assigned Project Manager for JD Edwards ERP
implementations for Springfield, TN range division.
( Production Control/ Receiving Manager, Refrigeration, Greenville, MI
(1995-1997)
Oversaw 7 supervisors and 120 production control employees.
Responsible for all in-bound material, inventory control, departmental
budgets, inventory turns and out-bound material. Member of Management
Negotiating Team for the 1996 Labor Contract.
( Information Systems Manager (1984-1995). Managed all IT and data
processing functions.
( Assistant IS Manager (1979-1984). Programmed and maintained all
applications on System 38. Performed IS Manager function in manager's
absence.
( Additional Accomplishments: Includes EDI implementations, time and
attendance system, and customer and supplier website.
Education
Seminars, Workshops, Continuing Education
( JD Edwards EPR Systems, Certificate of Completion
( Quality Improvement, Continuous Improvement-Kaizan, Juran, Tennessee
Associates, Zinger Miller, development and maintenance on mainframe systems
in Telecom and Retail sector with a strong knowledge on COBOL, DB2,
EAZYTRIEVE, IDMS, CULPRIT, CICS, TSO, JCL, ADSO, MAPC, DME, IDD, Bachman
Diagram, PANVALET, ENDEAVOR
( IBM - Numerous hardware and software classes
References and additional information furnished upon request.
Contact this candidate