Customer Service Supervisor

RESUME

Pat Frees

**** **** ***. **********, ** *3765

727-***-**** abj3ot@r.postjobfree.com

Profile

I am a motivated, reliable business professional accustomed to handling time sensitive and confidential

records. I have a established history of producing excellent customer service. I am flexible and versatile,

able to maintain a sense of humor under pressure, poised and competent with demonstrated ability to muli

task.

Professional Skills Summary

Communication: VERBAL/ WRITTEN SKILLS

I always speak cordially and distinctly, identify myself, convey requests and information clearly, I ask

questions to ensure the information is adequate and acceptable. My written correspondence is professional,

courteous and concise. It exhibits acknowledgment and comprehension, provides information, and answers

questions and inquiries in a timely response.

Customer Service/INTERPERSONAL SKILLS

I instill an enthusiastic compassionate commitment to customer service. Empathic, supportive, a good

listener, observant and asking questions when appropriate are my fundamental skills. I acknowledge co

workers endeavors and accomplishments, am considerate, cooperative, discreet and enjoy working as part

of a team to help people.

COMPUTER SKILLS

My proficient basic computer skills include efficient data input, file management, printing, researching

information, ability to compose, attach files and respond to Emails, and troubleshoot problems with

peripheral devices. Excel capabilities include creation, saving and modification of spreadsheets, inserting

and editing functions, creating and formatting a chart. My abilities in Word incorporate skills to create, save

and retrieve documents, edit documents by cutting, copying and pasting, checking for spelling and

grammar, and formatting paragraphs and text. My knowledge of program functions for PowerPoint

encompasses creation of slides, insertion of tables, charts, photos, text boxes and animation of slide shows.

Education

ASSOCIATE DEGREE ST. PETE COLLEGE – CLEARWATER FL

CERTIFICATE HEALTHCARE INFOMATICS – ST PETE COLLEGE – CLEARWATER FL

REFERENCES

REFERENCES ARE AVAILABLE ON REQUEST.

Page 1

Employment History

LaVie Rehabili

TATION/COUNTRYSIDE HEALTHCARE CENTER

3825 Countryside Blvd. Palm Harbor, Fl. 34684 727-***-****

Rehab Technician, 2008 to 2010 Supervisor Rebecca Frazier

This is a long term care Nursing Home that contracts with LaVie Rehabilitation for Physical,

Occupational and Speech Therapies. I assisted the Director with reports, filing, inventory of equipment and

supplies. I assisted the Therapists with patient treatments, dressing, bathing, feeding, exercising and organized

and participated in events (carnival, group outings) to encourage and motivate the residents.

Stay at home Mom

2323 Anna Ave. Clearwater, Fl. 33765 727-***-****

Mom, 2001 to Present

Adopted infant daughter, remained home until 2008, returned to work part time in the

Healthcare field, enrolled at St Pete College was awarded a scholarship for the Healthcare

Informatics Program and graduated in 2009 with a 3.70 GPA.

PINELLAS COUNTY SCHOOLS

301 4TH St. SW Largo, Fl 33716 727-***-****

Substitute Teacher, 2000 – 2001 Supervisor Debbie Leuz

On call Substitute Teacher for Middle and High Schools. Taught Math, Science, English and

Art. Daily assignments at different schools, teaching different subjects and different grades

demanded exceptional flexability and good organizational skills.

YOUR AUCTION, INC.

3010 Scherer Dr., St. Pete, Fl 33716 727-***-****

Office Manager, 1997 2000 Supervisor Doug Brittian

Responsibilities included recruitment, training and organization of office staff and procedures

for superior customer service, PBX, scheduling, reports filing, and data entry for on and off

site auctions.

RENAISSANCE VINOY RESORT

501 5th Ave. NE, St. Pete, Fl 33716 727-***-****

Audit Supervisor, 1993 – 1997 Supervisor Doug Bell

RESUME

Pat Frees

2323 Anna Ave. Clearwater, Fl 33765

727-***-**** abj3ot@r.postjobfree.com

Supervised staff on time sensitive processing and balancing of 360 guest accounts, 5

restaurants, 2 lounges, golf course, health spa, tennis club, and marina and convention

facilities.

SHERATON SAND KEY RESORT

1160 Gulf Blvd. Clwr. Bch., Fl 33767..727-***-****

Front Office Desk Clerk/Auditor, 1985 – 1997 Supervisor John Agliano

Duties included excellent customer service, making reservations, guest registration and

departures,PBX, balancing daily cash and credit transactions and expediting requests from

guests, was promoted to Auditor.

Page 3

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