Customer Service Manager
Resume:
Diego moncayo
Rohnert park,ca ****8
Email: abj3oj@r.postjobfree.com
OBJETIVE:
To seek a position where past and skills can be refined and further developed.
QUALIFICATIONS
Outstanding communications, presentation, and sales skills.
Strong ability in personnel interviewing, training, and motivating skilled in organization
and office procedures. Ability to meet long term goals and operational deadlines.
EDUCATION
1980 1988 San Luis High School, Cali Colombia
Diploma
1988 1990 Business Administration, University Autonoma de Occidente, Cali Colombia
EMPLOYMENT
2005 2009 Driver, Higgins Harwood
Deliver product to customers according to written orders, ensuring
accurate product at each stop, providing excellent customer service
in a courteous, efficient manner. Conduct all driving in a safe and
courteous manner. Maintain DOT certifications and logs according to
state and federal regulations and company policy. Use rollers, hand
trucks, hydraulic lifts to lift and move large or heavy items. Maintains
vehicle records and logs.
1995 2005 Manager, Fairfix Cafe
Successfully managed a partners restaurant, increasing sales through
exceptional service and partners value . Maintained expenses below budget
through accurate planning, wasted reduction purchasing and cost effective
operation procedures. Recruited, hired, supervised, scheduled and motivated
a stuff up to 10 employees. Trained employees and increase sales through
suggestive selling.
1985 1991 Customer Service Manager, Concasa Colombian Bank
Identified and resolved conflicts between public and bank employees,
clarifying work relationships and alleviating communication problems.
Initiated promotion of bank products utilizing various marketing and
advertising methods. Promoted 3 times in 6 years from courier to consumer
banking, and management.
LANGUAGES
Bilingual/fluent in Spanish
REFERENCES
Diego Sarmiento Computer Programmer 512-***-****
Fabricio Moreno CS manager Union Bank of California415-***-****.
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