Customer Service Manager

Amy Kester

**** ****** **. ****: 716-***-****

Eden, NY 14057 e mail: *********@*******.***

Summary of Qualifications

Retail focused assistant branch manager with diverse experiences in developing business

initiatives. Goal oriented professional with proven success developing and maintaining a client

base, providing superior customer service and maximizing profit potential. Detail oriented leader

with excellent communication, motivation, network building, problem solving and presentation

skills.

3 Organizational Leadership

4 Setting and Goals

5 Salary and Budgeting Planning

6 Performance Management

7 Training and Development

8 Recruiting/Hiring/Staffing

9 Regulatory Compliance

Dynamic professional that achieves business goals through organizational, operational and

technical excellence.

Professional Experience

Evans Bank N.A. 10/95 04 10

Assistant Manager, North Boston Office

Responsible for a variety of duties at the branch which included, but not limited to opening and

processing of new accounts as well as referrals to affiliates; deepened existing bank relationships

through cross selling with existing customers and potential customers;monthly audits; conducted

weekly staff meetings; ensure the safety and security of customers, staff and bank assets by

complying with established policies and procedures;

Drive external business initiatives for the branch. Supervising branch associates in meeting and

maintaining established performance standards related to quality customer service, operations,

compliance and sales referrals.

10 Consistently met or exceeded monthly branch referral goals

11 Successfully passed several internal operational audits

12 Consistently met or exceeded attendance, productivity and quality goals

13 Consistently met efficiency and quality goals.

Training and Development 2008

.Assisted the bank in developing a new computerized Teller system

Education

Frontier Central High School

Graduated 1989

Training/Development

Principles of Banking

Money and Banking

Commercial Banking

Supervising

Licenses

Certified Public Notary of New York State, 2002

Computer Skills

Microsoft Word

WordPerfect

Microsoft Excel

Affiliations

Treasurer of Boston Chamber of Commerce 2005 2010

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