Customer Service Administrative Assistant

Shanon K. Ludden

abj3n3@r.postjobfree.com 312-***-****

Education

August 2006 to May 2010

Illinois Institute of Technology (IIT) Chicago, IL

B.S. Electrical Engineering, emphasis on power engineering, 3.0

gpa Spring 2008

École Nationale Supérieure de l'Electronique et de ses Applications

(ENSEA) Cergy, France

Earned 14 credits; concentration on electrical engineering

Work Experience

May 2010 to Present

Busser, Cavalier Hotel Virginia Beach, VA

• Clean and reset tables

• Assist servers and managers

August 2008 to May 2010

Administrative Assistant, IIT Digital Media Center Chicago, IL

• Assist staff with office tasks including copying, billing, computer

maintenance etc.

• Handle phone and in person inquiries

• Assist videographers with equipment management and

video production tasks.

Campus Information Center Assistant August 2006 to December 2007

IIT Campus and Conference Centers Chicago, IL

• Greeted and screened visitors at McCormick Tribune

Campus Center

• Rented recreation items to students and faculty

• Answered phone calls and assisted patrons

Skills

Excellent Customer Service

PC and Mac troubleshooting

Proficiency in Microsoft Office

Live Sound Engineering

Soldering

Computer Assisted Simulation – Pspice, MATLAB, PowerWorld

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