Customer Service Sales

Christine Knieff

*** ********

Texarkana, Texas *5501

903-***-**** home, 903-***-**** cell

**************@*****.***

Objective

A challenging position at a growth-oriented place of business, which will

allow me to both further utilize my skills and acquire new abilities.

Skills

Microsoft Excel, Office, Word, Word Perfect, A Plus Tax, Microsoft

Scheduling, Ace Write Up. Excellent computer and word processing skills as

well as 10 key by touch. Excellent phone and public relation skills, typing

65 wpm, all general office machines, postage, fax, etc. Strong analytical

and organizational skills. Excellent interpersonal skills, phone manner,

and office etiquette.

Experience

Cable One

CSSR (7-08 thru 6-10)

Customer service, sell cable, internet & telephone, schedule trouble calls,

installs and changes of service, make adjustments on accounts, troubleshoot

problems with customers, take payments, post batches, file, type & balance

cash drawer.

Collom & Carney Clinic

Refunds Specialist (9-07 thru 6-08)

Review patient accounts and make adjustments as needed. Issue refund

checks to patients and insurance companies. Type, file, print reports and

balance daily. All general office duties.

Dillard's - Texarkana, TX

Elizabeth Arden Sales Associate (10-05 thru January 2007)

Responsible for assessing customer needs & recommending products,

explaining skin care and doing make overs, demonstrate new products,

promote bonus time and pre sell, set holiday displays, do visuals for

entire cosmetic department, make baskets with products for shrink wrap,

arrange & clean counters and cabinets and drawers, maintaining hourly sales

quota and counting down register drawer. Also learned other lines to cover

their areas as needed such as Prescriptives, Fashion Fair, Dermablend,

Borghese and women's fragrance.

Christus St. Michael Hospital, Texarkana TX

EOB Clerk (02/01 thru 07/02)

Responsible for 100% verification of all EOB's received from all commercial

insurance companies. Correcting EOB's, calling insurance companies, reading

policies and figuring deductibles, out of pocket information, etc.

Responsible for all entries and all closure information for all denials

received in Christus St. Michael business office, and all general office

procedures, phone, fax, filing, copiers and postage machines.

Lincare, Texarkana TX

DME Biller (07/00 thru 01/01)

Responsible for sorting, alphabetizing and mailing bills for DME to all

insurance companies each day, call insurance companies and verify benefits.

Phone, fax, copy, file and all general office duties.

Wilf & Henderson, PC, Texarkana TX

Administrative Assistant (09/95 thru 04/00)

Responsibilities include all clerical needs for five partners in firm, six

staff accountants, one bookkeeper and one office manager. Responsibilities

include typing spreadsheets, entering monthly books for several clients

including A/P, A/R, C/R & P/R entry, dictation, assembling and delivering

all audit reports and proposals for all clients, including all schools.

Assemble all tax returns, corporate and individual, scheduling

appointments, all mail correspondence, daily back up, filing, fax, 10 key

touch, produce and mail newsletters and answer multi-line switchboard.

Greet clients, order and stock all office supplies and run any personal

errands as needed.

Dillard's, Town East Mall - Mesquite, TX

Clinique Sales Associate (10-94 thru 12-95)

Responsible for assessing customer needs & recommending products,

explaining skin care and doing make overs, inventory, promote bonus time,

pre sale, set holiday displays and make baskets for occasions as needed,

arrange & clean counters and cabinets, maintaining hourly sales quota and

counting down register drawer.

References available upon request.

Contact this candidate