Customer Service Insurance Sales

Tramarr A. Knotts

*** ****** **** ****

Mobile: 757-***-****

Suffolk, VA 23434

Email: abj3ix@r.postjobfree.com

EDUCATION: Bachelor of Arts, History, James Madison University

COMPUTER SKILLS: Xactimate, Microsoft Office-NT, Microsoft Windows, Word,

Excel, PowerPoint, Outlook

CERTIFICATIONS: Property and Casualty Agent License-current, P&C Adjuster

License

SUMMARY: Accomplished property claims adjuster and insurance sales agent

with over eleven years of experience servicing military families and

civilians. Successful worker in a fast paced environment while managing an

everyday workload of up to 150 files. Provided award winning customer

service while rendering sound insurance and financial advice to families

during retirement, home buying, and all major life events.

EMPLOYMENT HISTORY:

SUTHERLAND 2809 S. Lynnhaven Blvd Virginia Beach, VA

23452

ACE Lender Representative Dates: January 2010 -

Present

. Sell mortgage protection policies to inbound, outbound, and mail

correspondence leads.

. Liaison between ACE corporate, ACE customers, and partnered mortgage

companies to resolve complex issues and process policy updates.

. Process weekly excel reports based on marketing campaigns, remittance

exception data and delinquent accounts.

American Family Account Executive

. Successfully exceeded monthly insurance sales goals while providing

superior customer service.

. Ascertained new customer leads through cold and warm telephone

inquiries.

. Generated new automobile insurance quotes from internet market leads

and then provided prospects a comprehensive insurance review.

USAA 5800 Northampton Blvd Norfolk, VA

23508

Property Claims Adjuster Dates:

January 2005- January 2009

. Investigated, scoped, and analyzed multifaceted first and third party

claims to include dwelling, personal property, and ALE contract

coverage.

. Effectively communicated detailed oral and written explanations and

recommendations of contract coverage, settlements and the overall

claims process.

. Wrote and reviewed dwelling and personal property estimates in

multiple formats including Xactimate.

. Interrogated SIU/fraud suspects and recognized subrogation alerts.

. Facilitated closure of claims by coordinating with third party

contractors, independent adjusters, police officers and witnesses to

acquire supporting information.

. Balanced a daily workload of up to 150 claims, twenty-five inbound

calls, twenty voice mails and fifteen inbound correspondences.

. Achieved several management awards for outstanding claims handling.

Internal Catastrophe Unit Claims Adjuster Dates: November 2005-

January 2007

. Managed high volume incoming/outgoing calls and adjusted claims for

clients who suffered large catastrophic losses, including victims of

Hurricane Katrina.

. Administered and delegated the daily workload to team members.

. Independently designed and maintained a daily spreadsheet which kept

record of the amount of open and closed storm claims. This

spreadsheet was viewed by the regional director, office associate,

vice president, and the corporate director of catastrophe operations.

. Developed a Consistency Document used by the regional claims office to

provide claims handling guidelines for individual storm events.

. Analyzed and explained engineering reports, flood reports, and

arbitration settlements to insured.

. Negotiated monetary settlements with clients and contractors up to

$75,000.

Insurance Agent

. Sold and underwrote full book of business to include automobile,

homeowners, renters, fire, personal article floater, boat, and

umbrella policies.

. Achieved and recognized by CEO for outstanding quality. Demonstrated

superior customer service and exemplified a high level of

professionalism with the ability to deal courteously and effectively

with the public.

. Successfully supported clients, managing up to fifty inbound calls

daily while exercising tact, ingenuity, and resourcefulness in the

development of facts and information concerning family life events.

. Educated and identified customer coverage gaps and then solicited

appropriate products

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