Customer Service Sales Representative
Resume:
DeCarminek Brazell
Memphis, TN 38115
***********@*******.***
OBJECTIVE
To secure a position utilizing my knowledge and experience of a customer
service representative
EDUCATION
January 2004 Bachelor of Arts and Science
to May 2008 Tennessee State University (Nashville, Tennessee)
Degree (May 2008)
Major: Interdisciplinary Studies
EXPERIENCE
Feb. 2008 Customer Service Rep, Regions Call Center (Inbound)
to October 2009 (Cordova, TN)
. Handle large volume of customers calls
. Evaluated customers' needs and recommended products and services to
meet their requirements
. Sold products and services to prospective customers
. Verified changes in customers' service
. Transferred customers to appropriate departments
. Complete ongoing training to stay abreast of product, service and
policy changes
. Demonstrate best judgment in the disbursement of adjustments and
credits
May 2007 Sales Representative, Spherion
to Feb. 2008 (Nashville, TN)
. Greet customers
. Assisting customers in their choice of computers or any other
electronic devices
. Accomplished weekly goals
. Make study of customers needs by meeting them
. Responsible for responding to the customers inquires and requests
August 2005 Sales Associate, Radio Shack
to May 2007 (Nashville, TN)
. Greet customers
. Exceeding monthly goals
. Give response to phone calls regarding to store and products
. Give all the information to customers about product regarding its use,
care, and operation
. Arrange store displays of dressing store windows and feature
merchandise
. Cashier in various areas such as returns, imposed store policies,
purchasing, etc
November 2004 Package Handler, United Parcel Service
to January 2006 (Nashville, TN)
. Loaded trucks with packages
. Lifted up to 70 lbs at once
. Scanned barcodes on packages to ensure delivery
. Top performer
August 2002 Handler, Federal Express
to July 2004 (Memphis, TN)
. Scanned and staged shipments
. Made sure all packages had barcodes
September 2000 Cashier, Captain D's Restaurant
to October 2002 (Memphis, TN)
. Received food orders from customers at drive-thru and inside store
. Sanitized the restrooms on a daily basis
. Provided excellent customer service
QUALIFICATIONS/ SKILLS
. Proficient in Microsoft Word, Power point, and Internet
. Amendable to training
. Great communication skills, verbal and written
. Telecommunications
. Independent
. Teamwork
AWARDS/ACTIVITIES
Alpha Kappa Psi Professional Business Fraternity, Inc., Master of Rituals
Pre-Alumni Council, Dean's List, Pep Club
Contact this candidate