Administrative Assistant Customer Service

David J Mascarenas

**** ****** **** ****, ** ****3

Home: 775-***-**** Cell: 775-***-****

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Administrative Assistant

Profile

Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to handle multiple priorities and meet tight deadlines without compromising quality.

Education

McQueen High School- Reno, NV

High School Diploma

Truckee Meadows Community College Reno, NV

Associate of General Studies

University of Nevada Reno- Reno, NV

Pursuing Bachelor of Arts- Political Science

Relevant Courses:

1. Information Systems

2. Calculators & Business Applications

3. Microsoft Office

4. Keyboarding and Document Formatting

5. Speech and Communications

6. Human Relations

7. Professional Office Procedures

1.

Key Skills

Office Skills:

Records Management

Filing

Student Services

Data Entry

Front-Desk Reception

Document Imaging

Customer Service

Phones

Ordering/Shipping

Computer Skills:

MS Word

MS Excel

Windows

MS Outlook

MS Access

Peoplesoft

Viewwise

SIS

Darwin

Experience

Truckee Meadows Community College Reno, NV

Administrative Assistant 2008 to Present

Handled comprehensive clerical tasks (e.g., data entry, filing, records management and office administration) as an administrative assistant in the admissions and records offices. Maintained databases consisting of student files, academic transcripts, and ensured the delivery of premium service to students. Quickly became a trusted assistant known for “can-do” attitude, flexibility and high-quality work. Obtained letter of recommendation from the Supervisor of Admissions and Records.

1.

StickerJunkie.com Administrative Assistant 2006-2008

Santa Fe, NM

Handled multiple tasks as a personal assistant to the CEO of the company. Maintained shipping and receiving duties, supply ordering, multi-line phones, front desk customer service, data entry, record management, and filing all in a fast paced work environment while providing high-quality work and attention to detail.

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