Assistant Insurance
Resume:
Brent A. Blackburn
Westerville, OH 43081
**************@***.***
Qualifications Summary:
Four years of experience helping students with enrolling and remaining in
school. A proven coach and leader in both appointment setting and student
services. Recognized for the ability to build relationships in coaching
and recruiting.
Professional Experience:
ESM Student Lifecycle Solutions, Lewis Center, Ohio, January 2007-present
Student Service Assistant April 2009-present
Assist students with academic issues related to attendance and grades
Assist Student Service Advisors as needed with retention projects
Attend bi-weekly culture meetings
Appointment Setter
Set appointments for students to meet with admissions advisors
Top five performer for appointments set
Set an average of 6-8 appointments a week
Agent Coach/Lead Agent
Coached 10-12 agents to improve performance and documented progress
Scheduled 80 agents for the branch using a spreadsheet
Recruited and interviewed candidates
Devry University, Columbus, Ohio, April 2006-November 2006
Admissions Advisor
Cold called, interviewed and enrolled students
Averaged 6-8 appointments a week
Followed up with students to confirm retention
Allstate Insurance, Hilliard, Ohio, October 2005-January 2006
Marketing Agent
Represented the agency at local functions
Gathered lead information from potential clients
Quoted policies and collected paperwork
Kalmbaugh Insurance Agency, Westerville, Ohio, May 2004-October 2005
Sales Agent
Marketed agency with the local chamber of commerce
Quoted and sold life and property and casualty policies
Averaged 5-8 policies sold weekly
Liberty Mutual Insurance, Columbus Ohio, April 2002-May 2004
Service Representative
Serviced property and casualty policies
Cross sold life and umbrella policies
Sarcom, Lewis Center, Ohio, March 1999-March 2002
Dispatcher
Dispatched desktop and network technicians
Trained new dispatchers
Earned a Customer Satisfaction Award June 2000
Forest Hills, Columbus Ohio, January 1998-December 1998
Activities Assistant
Helped residents with ADL and recreational activities
Charted resident progress through MDS
Earned State Tested Nurses Assistant designation
Earned a certificate of gerontology from Columbus State
Education:
Keller Graduate School of Management, Columbus, Ohio
Masters of Human Resource Management-Anticipated Graduation Spring 2011-GPA
3.6/4.0
Marietta College, Marietta, Ohio
Bachelor of Arts in Music
Theater Honorary
Touring Choir
Religion Instructor
Hobbies:
Church Chorus Member
Black Belt Kenpo Karate
References Available Upon Request
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