Customer Service Office

PATRICIA A. SHAW

*** ***** ******

Winona, Minnesota 55987

507-***-****

**.****@*******.***

Detail-oriented, accurate and concise office professional with seventeen years of progressive clerical/administrative

support experience

SKILLS

Typing (80 wpm) Microsoft Word Transcription

Windows Excel Powerpoint

Data entry Word Perfect Customer Service

Excellent spelling, punctuation, and grammar Office Management

EXPERIENCE

Transcriptionist (Independent Contractor) -- 2003 to present

PeopleSupport Rapidtext, Inc.

• Transcribe audio files of insurance interviews into word documents with 98% accuracy

• Upload word files via internet portal

• Research cities, street names and other information included in audio files to assure accuracy in spelling with

96% accuracy

• Proofread documents

Office Assistant (part-time) -- 1993 to 2001

Home and Community Options, Inc.

• Verified employee payroll information and accounted for variances, improving them by 30%.

• Organized and maintained payroll books and forms

• Organized and maintained employee files

Secretary/Receptionist (full-time) -- 1991 to 1993

Home and Community Options, Inc.

• Answered phones, routed calls, took messages

• Greeted clients, visitors

• Typed client program file reports

• Typed documents for executive director, including agendas, meeting minutes, various reports and

correspondence

• Created and maintained file systems

• Managed incoming and outgoing office mail, including bulk mailing

• Ordered and maintained office supplies, as well as supported office logistic needs

• Updated policy manuals

EDUCATION

Winona State University, Winona, Minnesota, graduated 1989

B.S. Degree--Office Administration

Ivy Tech State College, South Bend, Indiana, 2001-2003

Technical Certificate--Medical Transcription

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