SAQIB MUJTABA,

682-***-****

Grapevine, Texas *****

abj3fj@r.postjobfree.com

Program Manager

e-Commerce~~ Strategy Consulting ~~ Executive Client Relations

A quality-minded, advanced degreed professional with extensive IT experience,

demonstrated fluency in both current technologies and program management

methodology. Offer experience managing all phases of multi-faceted IT projects

including planning, cost management, resource management, communications, risk

management and quality measurement.

PROFESSIONAL EXPERTISE

15+ years of IT Experience MBA (e-Business)

Offshore Vendor Management Program

Management

IT Service Management (ITIL) Database

Implementations

E-Commerce, B2B / B2C, Content Mgmt Team Building &

Leadership

Agile, SDLC, SCRUM Joint Application

Development (JAD)

Budget & Resource Planning Offshore Consulting

Mgmt

PROFESSIONAL EXPERIENCE

McKesson Pharmaceuticals. – Carrolton, Texas 08/08 – 12/20

Program Manager

• Manage the entire Vendor Delivery Solution for the Web and Mobile Technology

Service Center. Average of $85Million worth of Orders daily

• Lead a team of 70 plus resources between onsite and offshore- IBM

• Establishes and maintains effective working relationships with key business

managers

• Report progress on all applications to CIO & Senior Leadership on a Weekly and

Monthly Basis

• Responsible for overall Program Delivery, timeline schedules, financial and

customer satisfaction

• Manage cross functional teams and meet with other groups to align Corporate

objectives

• Work closely with External vendors to monitor the overall planning and execution

of deliverables

• Monitor and manage capacity planning, budget

• Develop, coach, and retain high-performance team members, empowering them

to

elevate their level of responsibility, span of control, and performance

• Under supervision and direction increased Order frequency by 153% over a 12

month span

• Working closely with Infrastructure Team initiated processes that lead to

Increased performance and availability of systems

• Manage the SLA & SLO for each application within TSC suite.

• Enhance organizational excellence by establishing operational benchmarks,

timelines, and

resources needed to achieve strategic goals

American Airlines. – Fort Worth, Texas 07/06 – 07/08

Program Manager

• Manage portfolio for the entire AA/AE platform

• Lead a team of 8 Project Manager and 30 Dev resources

• Mentor Project Manager

• Worked as Liaison between the Business Units and AA-ITS to implement

successful solutions

• Monitored and track project development and costs using MS Project

• Provided weekly status updates to Key Stakeholder using PowerPoint and Visio

workflows

• Interacted with business users and performed Gap Analysis of Client

requirements.

• Collaborated with offshore development team in implementation, release and

post deployment support for new initiatives to increase patient recall and

manage web based data integrity using SDLC Methodology

• Helped in defining project scope, goals and deliverables to support business in

collaboration with senior management. Conducted assessments, document

findings, identify gaps, analyze, measure maturity and developed

recommendation for implementation and improvement in service management

processes based on ITIL best practices and company standards.

• Directed and coordinated activities of project personnel and budget allocations

using Primavera Prosight and PertMaster

• Provided various traceability reports and matrices including compliancy reports

to provide verification that project met and exceeded requirements using MS

Excel and Visio workflows

• Interacted extensively with offshore development team to make sure that the

developed system matches the client requirements

• Responsible for coordinating JAD sessions with business users to analyze, gather

and define the key performance indicators, document and present the

requirements specifications

• Provide data to Senior Mgmt to assist in new business strategy on Regional

basis.

Nokia, Inc. – Irving, Texas 01/01 – 08/06

Program Manager 08/02- 08/06

• Americas Team Lead-Lead Americas deployments in line with EMEA Global

Rollouts

• Team of 40 plus resources globally located

• Managed life cycle of multiple projects from initial systems/network planning and

technology acquisition through installation, training and operation using Nokia

Proprietary SDLC Methodology

• Managed multimillion dollar budget for execution of projects. Directly

accountable for revenue, growth and customer satisfaction for American region.

Monitored project cost and deliverables using MS Project

• Lead POC and roll out of Global Content Management Solution

• Managed full EDLC for Content Management Solution project

• Worked with Global PMO office to ensure that objectives were met.

• Managed BTS process (cost allocation, cost structure, process review, structure,

and chain of command) and provided support while IBM did the implementation.

• Monitor projects with Marketing & Advertising teams to increase web usage and

revenue.

• Work closely with external Advertising vendors, gathering data to implement

successful projects:

Nokia Sugar Bowl, Nokia Five City One Party 06, Nokia NSeries Launches as well

run numerous promotions for Nokia customers both internal and external.

• Lead projects from inception to completion including initiation, planning,

execution and hand off. Defined project scope, goals, and deliverables to support

business in collaboration with senior management and stakeholders both locally

and globally.

• Assisted Service Level Mgmt in establishing projects specific Service Legal

Agreements (SLA’s)

• Worked as Liaison between Business stakeholders and Global PMO office to

ensure that objectives were met for successful implementation and within scope.

• Developed full scaled project plans specifying goals, strategy, staffing,

scheduling, identification of risks, contingency plans, and allocation of available

resources.

• Conducted project post-mortem sessions, created recommendations reports in

order to identify successful as well as unsuccessful project elements

Nokia, Inc. – Irving, Texas 01/01 – 07/02

Senior Project Manager

• Lead team involved in deployment of e-Marketing portal for Marketing & Sales

department. Monitored project phase using MS Project and provided data to

team and Sr Project Manager

• Translated business requirements to technical requirements for the developers.

• Created technical documentation to be used by users and support personnel

• Understand and communicate project’s scope and objectives, as well as roll and

function of team members, in order to effectively coordinate activities of team.

• Developed use cases for Project

• Provided risk management and issue resolution.

Demiurge Software – Irving, Texas 01/00 –

12/00

Project Manager

• Provided support to the Senior Project Manager

• Created and maintained databases (MS Access) for use in monitoring and

tracking

• Developed and managed delivery of Use Cases

• Identified business process issues and developed test plans

Aventis (Formerly Hoechst Marion) – Karachi, Pakistan 02/96 – 04/99

Project Manager

• Collaborated with Product Development Team to establish goals and define

requirements to establish mechanisms for requirements management,

traceability and Change Management.

• Built an effective relationship with cross-functional stakeholders including Sales

& Marketing

• Performed business and systems analysis; developed detailed specifications.

• Worked with the IT PM to analyze and create the data for paperless sales

records. The system provided hospitals and private practice doctors a paperless

option to monitor drug prescriptions, side effects and dosage monitoring

• Involved in the development and integration of Business Use Cases

• Promoted knowledge of tools used in support and implementation of IT

processes with users.

• Acted as liaison to other Aventis departments that impacted our systems and

processes.

• Project cost and deliverables monitored using MS Project

TECHNICAL SKILLS

• Methodology: PM Life Cycle, SDLC, RUP, Agile, SCRUM

• Database: Oracle, MS Access, MS SharePoint

• Content Mgmt: Vignette

• Languages: HTML, SQL, PL/SQL

• Tools: Documentum, Lotus Notes, Visio, CRM Salesforce, Business Objects, MS

Project, Primavera. PlanView,Clarity

• Software Applications: MS Office Suite

EDUCATION

University of Dallas – GSM School of Business – Irving, Texas

MBA ~ E-Business – July 2001

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