Project Manager Management
Resume:
SAQIB MUJTABA,
Grapevine, Texas *****
********@*****.***
Program Manager
e-Commerce~~ Strategy Consulting ~~ Executive Client Relations
A quality-minded, advanced degreed professional with extensive IT experience,
demonstrated fluency in both current technologies and program management
methodology. Offer experience managing all phases of multi-faceted IT projects
including planning, cost management, resource management, communications, risk
management and quality measurement.
PROFESSIONAL EXPERTISE
15+ years of IT Experience MBA (e-Business)
Offshore Vendor Management Program
Management
IT Service Management (ITIL) Database
Implementations
E-Commerce, B2B / B2C, Content Mgmt Team Building &
Leadership
Agile, SDLC, SCRUM Joint Application
Development (JAD)
Budget & Resource Planning Offshore Consulting
Mgmt
PROFESSIONAL EXPERIENCE
McKesson Pharmaceuticals. – Carrolton, Texas 08/08 – 12/20
Program Manager
• Manage the entire Vendor Delivery Solution for the Web and Mobile Technology
Service Center. Average of $85Million worth of Orders daily
• Lead a team of 70 plus resources between onsite and offshore- IBM
• Establishes and maintains effective working relationships with key business
managers
• Report progress on all applications to CIO & Senior Leadership on a Weekly and
Monthly Basis
• Responsible for overall Program Delivery, timeline schedules, financial and
customer satisfaction
• Manage cross functional teams and meet with other groups to align Corporate
objectives
• Work closely with External vendors to monitor the overall planning and execution
of deliverables
• Monitor and manage capacity planning, budget
• Develop, coach, and retain high-performance team members, empowering them
to
elevate their level of responsibility, span of control, and performance
• Under supervision and direction increased Order frequency by 153% over a 12
month span
• Working closely with Infrastructure Team initiated processes that lead to
Increased performance and availability of systems
• Manage the SLA & SLO for each application within TSC suite.
• Enhance organizational excellence by establishing operational benchmarks,
timelines, and
resources needed to achieve strategic goals
American Airlines. – Fort Worth, Texas 07/06 – 07/08
Program Manager
• Manage portfolio for the entire AA/AE platform
• Lead a team of 8 Project Manager and 30 Dev resources
• Mentor Project Manager
• Worked as Liaison between the Business Units and AA-ITS to implement
successful solutions
• Monitored and track project development and costs using MS Project
• Provided weekly status updates to Key Stakeholder using PowerPoint and Visio
workflows
• Interacted with business users and performed Gap Analysis of Client
requirements.
• Collaborated with offshore development team in implementation, release and
post deployment support for new initiatives to increase patient recall and
manage web based data integrity using SDLC Methodology
• Helped in defining project scope, goals and deliverables to support business in
collaboration with senior management. Conducted assessments, document
findings, identify gaps, analyze, measure maturity and developed
recommendation for implementation and improvement in service management
processes based on ITIL best practices and company standards.
• Directed and coordinated activities of project personnel and budget allocations
using Primavera Prosight and PertMaster
• Provided various traceability reports and matrices including compliancy reports
to provide verification that project met and exceeded requirements using MS
Excel and Visio workflows
• Interacted extensively with offshore development team to make sure that the
developed system matches the client requirements
• Responsible for coordinating JAD sessions with business users to analyze, gather
and define the key performance indicators, document and present the
requirements specifications
• Provide data to Senior Mgmt to assist in new business strategy on Regional
basis.
Nokia, Inc. – Irving, Texas 01/01 – 08/06
Program Manager 08/02- 08/06
• Americas Team Lead-Lead Americas deployments in line with EMEA Global
Rollouts
• Team of 40 plus resources globally located
• Managed life cycle of multiple projects from initial systems/network planning and
technology acquisition through installation, training and operation using Nokia
Proprietary SDLC Methodology
• Managed multimillion dollar budget for execution of projects. Directly
accountable for revenue, growth and customer satisfaction for American region.
Monitored project cost and deliverables using MS Project
• Lead POC and roll out of Global Content Management Solution
• Managed full EDLC for Content Management Solution project
• Worked with Global PMO office to ensure that objectives were met.
• Managed BTS process (cost allocation, cost structure, process review, structure,
and chain of command) and provided support while IBM did the implementation.
• Monitor projects with Marketing & Advertising teams to increase web usage and
revenue.
• Work closely with external Advertising vendors, gathering data to implement
successful projects:
Nokia Sugar Bowl, Nokia Five City One Party 06, Nokia NSeries Launches as well
run numerous promotions for Nokia customers both internal and external.
• Lead projects from inception to completion including initiation, planning,
execution and hand off. Defined project scope, goals, and deliverables to support
business in collaboration with senior management and stakeholders both locally
and globally.
• Assisted Service Level Mgmt in establishing projects specific Service Legal
Agreements (SLA’s)
• Worked as Liaison between Business stakeholders and Global PMO office to
ensure that objectives were met for successful implementation and within scope.
• Developed full scaled project plans specifying goals, strategy, staffing,
scheduling, identification of risks, contingency plans, and allocation of available
resources.
• Conducted project post-mortem sessions, created recommendations reports in
order to identify successful as well as unsuccessful project elements
Nokia, Inc. – Irving, Texas 01/01 – 07/02
Senior Project Manager
• Lead team involved in deployment of e-Marketing portal for Marketing & Sales
department. Monitored project phase using MS Project and provided data to
team and Sr Project Manager
• Translated business requirements to technical requirements for the developers.
• Created technical documentation to be used by users and support personnel
• Understand and communicate project’s scope and objectives, as well as roll and
function of team members, in order to effectively coordinate activities of team.
• Developed use cases for Project
• Provided risk management and issue resolution.
Demiurge Software – Irving, Texas 01/00 –
12/00
Project Manager
• Provided support to the Senior Project Manager
• Created and maintained databases (MS Access) for use in monitoring and
tracking
• Developed and managed delivery of Use Cases
• Identified business process issues and developed test plans
Aventis (Formerly Hoechst Marion) – Karachi, Pakistan 02/96 – 04/99
Project Manager
• Collaborated with Product Development Team to establish goals and define
requirements to establish mechanisms for requirements management,
traceability and Change Management.
• Built an effective relationship with cross-functional stakeholders including Sales
& Marketing
• Performed business and systems analysis; developed detailed specifications.
• Worked with the IT PM to analyze and create the data for paperless sales
records. The system provided hospitals and private practice doctors a paperless
option to monitor drug prescriptions, side effects and dosage monitoring
• Involved in the development and integration of Business Use Cases
• Promoted knowledge of tools used in support and implementation of IT
processes with users.
• Acted as liaison to other Aventis departments that impacted our systems and
processes.
• Project cost and deliverables monitored using MS Project
TECHNICAL SKILLS
• Methodology: PM Life Cycle, SDLC, RUP, Agile, SCRUM
• Database: Oracle, MS Access, MS SharePoint
• Content Mgmt: Vignette
• Languages: HTML, SQL, PL/SQL
• Tools: Documentum, Lotus Notes, Visio, CRM Salesforce, Business Objects, MS
Project, Primavera. PlanView,Clarity
• Software Applications: MS Office Suite
EDUCATION
University of Dallas – GSM School of Business – Irving, Texas
MBA ~ E-Business – July 2001
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