Customer Service Assistant
Resume:
Karisa Lisman
**** ********** ***** **********, ** 47714
618-***-**** Cell 812-***-**** Work
abj3fe@r.postjobfree.com
Objective To obtain a challenging full-time position that enables an
opportunity to utilize my organizational skills, and my
oral and written communication experience. A highly
motivated individual with the ability to multi-task and
maintain a productive environment.
Education Associate of Arts and Sciences
Business Management and Administration
Frontier Community College, Fairfield, IL
08/2000 - 05/2004
Associate of Applied Sciences
Medical Office Assistant
Medical Transcription
Frontier Community College, Fairfield, IL
08/2006 - Present
Employment History
Medical Office Assistant - Deaconess Critical 09/2009 -
Care Group Present
Deaconess Hospital, Evansville, IN
Schedule appointments for patients in Epic
software.
Schedule lab work, CT scans, X-rays, and any
other labs or tests needed.
Schedule referral appointments.
Perform customer service tasks such as
answering patient phone calls or questions and
directing patient phone calls.
Enter charges for patient visits.
Collect co-payments & apply payments toward
patient accounts.
Enter pre-certifications and verifications of
benefits when needed.
Work closely with doctors and nurses to ensure
that all patient questions and concerns are
answered.
Train new employees on office work flow.
Educate peers regarding computer system and
processes.
Medical Office Assistant - Allergy/Pulmonology 01/2009 -
Department 09/2009
Deaconess Clinic, Evansville, IN
Schedule appointments for allergy,
pulmonology, and speech pathology departments
in NextGen and Epic software.
Schedule lab work, CT scans, X-rays, and any
other labs or tests needed.
Schedule referral appointments.
Perform customer service tasks such as
answering patient phone calls or questions and
directing patient phone calls.
Enter charges for patient visits.
Collect co-payments & apply payments toward
patient accounts.
Enter pre-certifications and verifications of
benefits when needed.
Work closely with doctors and nurses to ensure
that all patient questions and concerns are
answered.
Engineering Assistant 11/2002 -
Xenia Manufacturing, Inc., Xenia, IL 12/2008
Create, document, and maintain all Failure
Mode Effects Analysis (FMEA) to QS-9000 and
ISO 9001: 2000 standards.
Create, document, and maintain all Control
Plans to QS-9000 and ISO 9001: 2000 standards.
Create, distribute, and maintain Standard
Operation Sheets for all production lines.
Create and maintain Excel spreadsheets.
Update documentation of change to all FMEA's,
Control Plans, and Standard Operation Sheets.
Develop and maintain accuracy of documentation
in test equipment books.
Develop BOM's for production line equipment.
Develop and maintain tracking system for
production line equipment.
Filing (equipment books, specifications, and
other engineering documents).
Data entry.
Use of AutoCAD.
Create Fail/Safe harnesses for all production
lines.
Update all documents for ECN's and ECR's.
Document Control Clerk 05/2000 -
North American Lighting, Inc., Flora, IL 05/2002
Develop and maintain web pages (Equipment and
Tooling).
Trained web page users.
Maintain Master List for QS-9000 documents.
Maintain and distribute controlled Process
Data Sheets.
Create ECR's for new Supplier Specifications
received.
Copy and distribute ECR's, ECN's, and print
requests.
Data entry.
Filing (drawings, equipment books, tooling
records, specifications, and other engineering
documents).
Periodic internal audits of QS-9000 controlled
documents (Flora and Salem).
Scanning documents.
Use of ConsenSys Data Base (PDM).
Run BOM's Routings, and audit of part numbers
in AS/400.
Maintain and cross reference Supplier
Specifications on CD-ROM with the Internet.
Create and maintain Microsoft Access databases
and Microsoft Excel spreadsheets as needed.
Transfer CAD data and drawing information to
outside vendors.
Use of AutoCAD.
Answering telephones.
Professional Microsoft Office Filing/Editing AS/400
Skills Microsoft Windows Typing (75+ wpm) Outlook Express
Microsoft Works Office Procedures SBT
Lotus Notes Telephone Skills Stockroom
AutoDCP9 AutoCAD NextGen
Epic
Employment Skills Developed ability to work in a fast-paced atmosphere
Ability to follow instructions well and make decisions with
no supervision
Ability to successfully complete all jobs at time requested
Ability to multi-task
Good oral and written communication skills
Skilled at learning new concepts quickly and working well
under pressure
Contact this candidate