Customer Service Manager
Resume:
Resumé Free Text
Victoria S. Olson
Cheyenne, Wyoming 82007
Human Resources Director
Enclosed is a copy of my resume that describes my work experience. I hope this
information will be helpful as background...
I appreciate your taking time to describe your company’s requirements so fully. This
sounds like a position that would lead to a very satisfying career. My education and
training is in management seems to match your companies needs.
I also have 20 more years of customer service employment not listed on my resume.
I am very excited about this opportunity and am looking forward to Hearing from you.
Sincerely,
Victoria S. Olson
Victoria S. Olson
309 Julianna Rd
Cheyenne, WY. 82007
*************@*****.***
Objective: To utilize my education, training, and skills to grow personally and
professionally.
Education:
College America BA in hospital administration August 2005 - November 2008
College America Medical specialties August 2005 - February 2007
Pierce College July 1992 – July 1994
L.C.C. September 1984 - 1985
Computer Skills: Microsoft Word, Microsoft Works, Microsoft Excel, Quicken, Email, and
internet searches.
Work Experience:
Oct. 15, 2009 to July 3, 2010 – Front desk – Microtel Inn and Suites, Cheyenne, wy.
Front desk
. Check customers in to their rooms
. Check out customers
. Take all forms of payment
. Use computers / Internet
. Multiline phones
. All forms of customer service
April 2008 – august 2009 - General Manager – Rodeway Inn
Cheyenne, Wy
. All accounting, Accounts payable / Accounts Receivable
. Customer Relations
. Computer
. Multiline phones
. Day to day operations
. Run Black hills bus lines
. Run store inside hotel
. Contracts
. Went from desk clerk to general manager in 3 months
October 2008 to April 2009 – front Desk Clerk – Rodeway Inn
. Night audit
. Check customers in to their rooms
. Check out customers
. Take all forms of payment
. Use computers / Internet
. Multiline phones
. All forms of customer service
October 29, 2008 Job Title cashier - Safeway
Cheyenne, Wy.
Worked the customer service desk; often performing managerial duties
Promote customer relations in a professional and courteous manner
Receive and process payments such as cash, checks, credit cards, debit cards, and
money orders
Experienced with multi-lined telephones; including forwarding lines to voicemail,
setting the voicemail away messages, and conference calls.
Assist multiple departments with a variety of activities; often performing managerial
duties
Promoting customer relations
personally handle customer complaints with regards to all departments in the location
Exercised teamwork and leadership skill on a daily basis
October 2006- JOB TITLE - King Soopers Inc.
February 2008 Cheyenne, Wy.
Worked the customer service desk; often performing managerial duties
Promote customer relations in a professional and courteous manner
Receive and process payments such as cash, checks, credit cards, debit cards, and
money orders
Experienced with multi-lined telephones; including forwarding lines to voicemail,
setting the voicemail away messages, and conference calls.
Assist multiple departments with a variety of activities; often performing managerial
duties
Promoting customer relations
personally handle customer complaints with regards to all departments in the location
Exercised teamwork and leadership skill on a daily basis
October 1995 working on Family cattle ranch, and caring for terminally husband.
October 2006
Oct 1995 - Front-end supervisor - Bi-Lo Supermarkets
Oct 1994 Summerville, SC
Make schedules
Stock shelves
Answer mult-line telephones
Process payments
Promote customer relations
Manage deliveries
Cash register operations
October 1994 P.S.N.S. – Bremerton Naval Ship Yard
October 1992 * process payments
Customer relations
Booking
Cash register operations
Accounts receivable
Accounts payable
Special Skills: Employed by the United States government for 10 years, Strong listening
skills, experience in creative problem solving, public relations, administrative/clerical
work; proficient in multi-tasking; ability to answer multi-line phones; verbal and written
skills; interpersonal skills; understanding group dynamics; fast learner; eager to learn;
good work ethic; responsible; dependable; friendly and approachable.
References: References and official transcripts and letters of reference available upon
request.
Notes: I also took Medical Specialties courses; I finished this all but the externship, at
this point I transferred to Hospital administration.
Contact this candidate