Bette A. Norris

**** ********* *****

Nashville, TN 37221

Phone: 615-***-****

Email: abj3do@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

• Legal Assistant with over 9 years’ experience

• Strong written and oral communication skills

• Analytical thinking skills and detail oriented

• Excellent human relation skills

• Self-motivated; ability to multi-task and prioritize

• Experienced transcriptionist and typist

• Experienced Receptionist

• Previous business owner with strong management skills

• Microsoft Word, Excel and Outlook

LEGAL EXPERIENCE

TENNESSEE DEPARTMENT OF HUMAN SERVICES,

DIVISION OF APPEALS & HEARINGS

Nashville, TN April 2009 to May 2010

Paralegal (Contract-Temporary Position)

• Review and analyze TennCare Medicaid appeals to ensure all appellant’s rights had been followed

and offered.

• Consult with attorneys concerning appeal issues.

• Prepare appeal analysis for review and approval by attorney.

• Prepare correspondence to appellants.

• Follow-up on correspondence from appellants.

LEVINE, ORR & GERACIOTI August 1999 - April 2008

Nashville, TN

Legal Assistant/Receptionist

• Assist workers’ compensation and personal injury defense attorney; basic probate work.

• Full-time Receptionist duties handling multi-line phone for nine attorneys and support staff;

greeting visitors; directing deliveries and mail distribution.

• Transcription and preparation of pleadings, discovery, and correspondence.

• Entry and preparation of client billings.

• Provided back-up assistance for other attorneys.

• Set up, organize, and maintain client files.

• Voluntarily left position to take a six-month sabbatical in Montana.

Bette Norris

Page 2

BUSINESS EXPERIENCE

PUBLIX SUPERMARKETS, INC. November 2008 to March 2009

2406 Harding Place, Nashville, TN 37205

Customer Service Representative

• Assisted customers directly in newly opened store concerning returns, discounts, money orders

and other related customer service matters.

• Responsible to open and/or close cash office.

• Balance cash office and reconciliation of 15 to 20 registers.

THE SEWING CENTER November 1991 to February 1999

Nashville, TN

Owner / Operator

• Owner and operator of stores in Bellevue, Rivergate and Cool Springs which sold fabric and top

of the line sewing machines.

• Provided premiere customer service.

• Performed all business functions; including, payroll, computer training

and maintaining inventory.

• Handled all sales and advertising for business through radio, television,

bulk mail and quarterly newsletters.

EDUCATION

DAYTONA BEACH COMMUNITY COLLEGE, A.S. Business 1971

Daytona Beach, FL

DELAND HIGH SCHOOL, 1969

Deland, FL

REFERENCES

Tara Fetherling, Attorney, Phone: 615-***-****

Tennessee Department of Human Services

Katherine A. Austin, Attorney Phone: 615-***-****

Kathy Chambers, Office Manager

Levine, Orr & Geracioti

Christine Bradford, Manager Phone: 615-***-****

Publix Supermarkets, Inc.

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