Manager Customer Service

Nicole Johnson

*** ********** ****** . *********, ** 40511

PHONE 859-***-**** CELL 859-***-****

E-MAIL: ***********@***.***

OBJECTIVE

To obtain a position where I can utilize the knowledge and skills I

have acquired during my educational and work pursuits.

Summary of Skills

* Customer Service, Organization, and Attention to Detail

* Human Resource and Staffing experience including worker's

compensation, payroll and management of 250 employees

* Excellent communication skills including public speaking and

conflict resolution

* Team Player

* Computer literate using MS Office (Word, Excel, Power Point),

Email, and the Internet

* Experience with office machines including copiers, printers,

facsimile machines, and multi-line phone systems

Education

Master's Business Administration (Human Resource) June 2006

Sullivan University Lexington, KY

Bachelor of Arts, Radio & TV Communications June 1999

Central State University Wilberforce, OH

Work Experience

Human Resource Manager. Jackson Plastics

09/2007-04/2010

. Interview and hire qualified candidates

. Process, verify, report on and maintain documentation relating to

personnel activities such as staffing recruitment, training, grievances,

performance evaluation and classification

. Administer processes related to employment verification, garnishments,

unemployment, training, job posting, performance management, and

employment information

. Handle all harassment cases

. Benefit Coordinator

. Compile, administer and maintain records and reports involving personnel,

workers compensation, FLMA, safety, plant security, payroll and other HR

and accounting processes

. Manage exit interview and monthly performance reviews

. Conduct new employee orientation and open enrollment for insurance

Staffing Consultant Manpower

03//2007-09/2007

. Interview and hire qualified candidates.

. Maintain client accounts, act as a liaison between clients and

employees,

. Manage over a 100 employees, including payroll, exit interviews,

monthly performance reviews.

. Recruit on a daily basis for direct hire, professional, industrial,

and office/clerical positions

Recruiter "Seasonal" Integrity Staffing, Lexington, KY

10/2006-03/2007

. Interviewed/Hired qualified candidates

. Acted as an liaison between clients and employees

. Performed all prescreening for qualified candidates

Personnel Manager Willstaff Worldwide, Lexington, KY 11/03 - 07/05

. Interviewed and hired qualified candidates.

. Maintained client accounts, acted as liaison between clients and

employees, and onsite manager at various client sites.

. Managed over 50 employees, including payroll, exit interviews, monthly

performance reviews, and worker's compensation issues.

Awards and Honors

. Awarded President's Circle for Willstaff Worldwide, 2004-2005

. Golden Phone Award recipient, Lexington Herald-Leader

o January and February, 2001 and 2002

o 5 months during 2000

. Dean's List, Sullivan University, 2003

. Dean's List, Central State University, 1999

. Honorary Award 1992-1993, Patterson Career Center

. Who's Who Among American High School Students

Activities and Achievements

. Member of Studio C, Central State University TV

. Journalist for Golden Torch, Central State University student newspaper

. President, Distributor Educational Class of America, Patterson Career

Center

. Member, Honor Society for Patterson Career Center

. Member, 3.0 Club

Contact this candidate