Customer Service Human Resources
Resume:
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GINGER SECHRIST
Mount Airy, NC 27030
**********@*****.***
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Qualification Highlights
• Provided over 20 years of administrative/clerical support in various capacities, such as
receptionist, customer service, purchasing agent, human resources assistant, inventory
specialist, shipping/receiving clerk and administrative assistant. Prioritize and organize work
schedule and meet deadlines. Can work independently or in a team environment. Able to learn
and apply quickly and accurately. Excellent attendance record. Excellent communication skills.
• Highly motivated in customer service. Handled a high volume of customer telephone
calls in a fast paced environment. Comfortable interacting with all personnel of companies and
the public in person and on the telephone. Negotiate and problem solve quickly, accurately and
efficiently.
• 3 years as a human resources assistant. Receive and enter data for new and current
employees. Answer telephones, screen and route calls, greet visitors, respond to public inquiries
and provide information about company. Prepare files for new employees. Maintain employment
files so they are current. High degree of confidentiality. Use discretion and own judgment for
certain issues.
• Computer literate with Word, Excel, Access, Outlook, Internet, AS400, Great Plains and
other programs. Designed forms, purchase orders, packing slips, letters, requisitions and reports.
Created and maintained spreadsheets. Handled cash drawer, petty cash, balance accounts
receivables, take payments, collections, distribute mail and run bank errands.
Professional Experience
Customer Service Neighbors Stores, Inc. Mt. Airy, NC
December 2008 – Present
• Receives funds from customers, disburses funds and records monetary transactions in
business establishment. Receives cash or checks or completes credit-card transactions. Counts
money to verify amounts, make change and issues receipts for funds received. Compares totals
on cash register with amount of currency in register to verify balances. Required to know value
and features of items for which money is received. Give cash refunds to customers for returned
merchandise. Endorses checks and list totals, cash and checks, for bank deposit. Post data and
balances accounts. Compiles collection, disbursement and bank-reconciliation reports. Operates
office machines such as computer, printer, register, calculator, check cashing machine and
payspot machine for gift and phone cards.
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Receiving/Shipping/Inventory Spec. Kentucky Derby/Gildan Mt. Airy, NC
January 2006 – August 2007
• Enter data for all receipts, shipments and purchase orders. Adjusted inventory from
transfers, discrepancies and physical inventories between actual versus reported quantities.
Prepare bills of lading or other documents to route materials. Correspond with company
personnel to rectify problems. Compile data for daily reports and distribute. Track inventory at
intervals. Work with minimum supervision.
Customer Service/Purchasing Leonard Buildings and Truck Accessories Mt. Airy, NC
March 2003 – January 2005
• Interact with salesmen at 12 retail stores and vendors to provide information on parts,
products and services related to truck accessories. Routinely handled high volume of telephone
calls and emails. Complete purchase orders and place order by internet or fax. Confirm all orders
and follow up on orders not received. Handle and resolve complaints. Correct invoices for
Accounting Dept. Research part numbers and descriptions to correct inventory. Maintain files on
all stores. Back up for co-workers.
Receptionist Mt. Airy Veterinary Hospital Mt. Airy, NC
August 2001 – May 2002
• Front desk duties in a very fast paced office to include computer operations, answering
telephones, filing and handling monies, account receivables and collections. Coordinate
appointments and surgeries. Check patients in and out. Relay follow up instructions and
medications to clients. Prepare files for new patients. Update and fax files as needed. Cross-
trained as veterinary technician.
EDUCATION
Certification - Health Unit Coordinator Program - Surry Community College
Certification – Medical Office Assistant-Administrative – Surry Community College
Knowledge of ICD-9 and CPT Coding/Medical Billing
Certification - MS Word, Excel, Outlook, Access, PowerPoint - Surry Community College
Certification - Basic and Intermediate Access 97 - Surry Community College
Diploma - Practical Nursing Program - Forsyth Technical College
Diploma - Mt. Airy Senior High School
Seminars in Telephone Etiquette, Customer Service, Human Relations
NOTE: Any gaps in employment are due to lay-offs or temporary employment.
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