ALAN TATELMAN

*** ******** ******

Rochester, New York 14613

585-***-****

abj3ab@r.postjobfree.com

OBJECTIVE

To obtain a full time customer service and/or inside sales position.

SUMMARY OF QUALIFICATIONS

Customer Service in consumer products and services; dealing on an individual basis to help

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meet customers needs; answering questions, problem solving, interfacing with sales force

and working directly with customers; providing sales support.

Efficient organizer, able to handle work systematically. Self starter- work independently to

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handle a variety of assignments.

Ability to manage incoming and out going calls with job responsibilities involving sales,

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customer service, and customer concerns. Working and dealing effectively with the public.

Demonstrated knowledge in service operations in response management including inbound

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customer service calls, outbound survey calls, and data entry, which efficiently met

customer needs and surpassed corporate quality expectations.

Received Quality Assurance Award for Excellent Customer Service from Vertis

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Communications Inc.

Awarded Associate of the Quarter Award for Excellent Customer Service, Reliability, and

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Team Work

COMPUTER SKILLS

Microsoft Office Word & Excel, MS Outlook, SBT ProSeries 6.0, Lucent Centre Vu 6.0

PROFESSIONAL EXPERIENCE

MARSHALLS DEPARTMENT STORE, Rochester, New York 8/2007-Present

Sales Associate

Tickets, arranges and displays merchandise to promote sales

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Assists customers with purchases on sales floor and at cash register

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Stocks new and transferred merchandise

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VERTIS COMMUNICATIONS, INC., Rochester, New York 1/2006-11/2006

Inbound Customer Service Agent 9/1992-10/2003

Serviced multiple complex client accounts; entered data into the company database

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Performed inbound sales for City Bank and Pitney Bowes

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Demonstrated flexibility to meet corporate needs, by assisting in the Warehouse Fulfillment

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Department

Provided accurate and timely response to a customer questions and concerns

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ADDITIONAL EXPERIENCE

VARIOUS TEMPORARY AGENCIES, Rochester, New York 12/2006-7/2007

Customer Service and Sales 11/2003-12/2005

Performed inbound and outbound sales and customer service from call centers

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Assisted customers with various questions and concerns

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EDUCATION

A.A.S. Communication, Monroe Community College, Rochester, New York

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