Administrative Assistant Technical Support
Resume:
Sharon S. Richards
Tampa, FL 33606
*********@*******.***
Summary of Qualifications
• Over ten years of relevant work experience in the customer care and administrative systems support field
• Strong communication skills, both written and oral
• Rated Master User for all Microsoft Office programs, various database programs, design software, and
customized software
• Strong analytical skills stemming from years as a technical support advisor and software quality assurance
representative
BAE Systems (Contract Labor)
Nashua, NH
February 2009 to August 2010
Billings/Contracts Admin & Analyst
• Update contracts, financial agreements, projects and user information in Oracle ERP
• Assist contract administrators on issues and regulations in regards to how contracts behave
• Report writing in Oracle Desktop Discover and Noetix
• Data management with reports and Excel to find inconsistancies and issues with contracts
• Contract financial reconciliation and file retention
• Startup for paperless billings, including imaging, file model and naming convention
• Other duties, as designated by management
JSI Capital Advisors
Manchester, NH
September 2008 to February 2009
Project Coordinator
• Generated bills for consultation clients
• Analyzed public information for balance sheets, statements of cash flow and connections in regards to publicly
traded ILEC (Incumbant Local Exchange Carriers) and Wireless telephone and cable companies across the
US
• Maintained several tracking reports in Access databases as well as Microsoft Excel
• Tracked billable hours and admin time in Timeslips time reporting system, as well as accounts receivable and
accounts payable
• Reported time and expenses to home office to insure quick turn around time in employee reimbursement
• Created several reports in Excel, Access and Timeslips as required by the president
• Assisted in valuation production and appraisal production
• Maintained internal administrative documents for both hard copies and digital copies
American Science and Engineering
Billerica, MA
August 2008 to September 2008 (Temporary Assignment)
Executive Administrative Assistant
• Administrative support to the VP’s of Science and Technology, Strategic Planning and Engineering
• Provide travel plans for over 50 employees including passport processing and itinerary creation
• Tracked vacation and sick time
• Acted as liaison for internal and external event coordination
• Managed all calendars and meeting requests for the VP’s
• Assisted with providing documentation to the Administrative Assistant to the CEO
• Managed contacts for sales department via imported business cards into Microsoft Outlook
Focus Marketing
Holland, MI
March 2008 to July 2008
Graphics Designer
• Menu engineering and graphics design for independent restaurant owners in the United States and Canada
• Communication with customers to ensure their transmissions were properly received and understood
• Generation of quotes based on labor estimates, as well as time management to ensure customers timetable
needs would be met or exceeded
• Strong communication with various print and paper vendors
Virginia Independent Automobile Dealers Association
Virginia Beach, Virginia
October 2006 to February 2008
Executive Administrative Assistant
Director of Communications
• Arranging marketing meetings for eight districts in the Commonwealth of Virginia
• Designing (cover to cover) a bi monthly trade magazine and annual membership directory
• Selling advertisements for publications
• Consulting vendors on exposure to the base members of the association
• Seeking and implementing new member benefits for extra profit centers, discount programs, and educational
programs
• Coordinating trade shows; designing booth settings and public affairs documents
• Hiring and training new employees
• Maintaining the in house database: FileMaker, Pro
• Researching and purchasing software
TraderOnline.com/Trader Publishing
Virginia Beach, Virginia
June 2004 to September 2006
Administrative Systems Support
• Supported over 500 sales and service reps and managers on in house customer relationship management
software
• Implemented the first training of software for new and existing employees
• Created software course work and testing material for the employees
• Maintained a large database to ensure that data was clean and up to date
• Assisted with development and testing of new software features
• Modified and created reports in the SQL database using Crystal Reports
• Verified user access rights in the customer relationship and finance software to ensure that data would be safe
from deletion or modification
Sales Consultant Truck Web Services
• Performed B2B target sales for web service packages to medium and heavy truck dealers across the country
• Maintained rapport with current and potential customers to ensure all services were accurately communicated
and being used to their full potential
• Recommended website redesigns for aesthetic purposes, based on trend reports from other successful
websites
• Activated search engine optimization through naturalization and paid services to guarantee search results
within the first 10 pages of all major search engines
Kitsap Animal Control
Silverdale, Washington
January 2004 to June 20004
Dispatcher
• Answered multi line phone system
• Processed information based on priority and accurately dispatched information to officers, including directing to
locale and warning of potential hazards
• Assisted Central Communications (CemCom) 911 operations in forceful foreclosures, evictions where an
animal may have posed a threat or may have been threatened
• Maintained historical records of potentially dangerous animals (PDA), and all other complaints
• Launched a tracking database to ensure that authorities knew where all PDA’s were currently residing, their
status, and the status of their owners
• Assisted in launching database for missing and found animals
• Generated legal documents to ensure the privacy of all involved individuals
ESR Typing Services (self employed)
Bremerton, Washington
June 2003 to November 2003
Medical Transcriptionist
• Driving to and from the office to drop off completed documents and pickup new tapes
• Generated over 50 pages of reports daily
• Categorized documents by patient and doctor for ease of use
• Cross checked transcription with medical dictionary and affiliates to ensure that all medications and conditions
were accurate and correct
The Computer Manager, Inc.
Poulsbo, Washington
October 2002 to June 2003
Technical Support Triage
• Received initial calls for technical support and assessed their priority, solving issues as able
• Supported management and generated reports for other technical support representatives
• Tracked trends to report reasonable resolutions to programmers if an issue had been repeated
• Built rapport with customer base to ensure their case histories were known by all, and what had been done to
assist in the past
• Consulted customers on legal allowances for collection agencies
City of Fort Myers
Human Resources
March 2002 to September 2002
General office secretary (temporary)
• Reorganized all medical records for the present and past employees of the city
• Assisted with insurance reconciliations
• Assisted with recruitment, including data entry of positions open, and processing applications
• Conducted aptitude testing for potential employees
• Answered multi line phone system
MultiSoft Corporation
Cape Coral, Florida
May 2000 to February 2002
Technical Support and Training Manager
• Evaluated and documented software testing on customizations and debugging in Visual FoxPro v. 3 7
• Generated help manuals for all versions of the software
• Trained international clients on proper use of the software
• Created and modified reports using Crystal Reports
• Provided technical support and database management for over 100 to ensure they were using the most up to
date service packages, and made recommendations on additional services based on the need of the customer
• Managed a team of three technical support representatives, including hiring and employee evaluations
• Maintained all client email addresses for our online portal package
• Provided consultation on marketing plans and made recommendations to ensure that client’s marketing plan
would be legal and profitable
• Assisted with research in currency conversion for international customers
• Maintained database integrity, its links, and relationships to ensure that information was indexed properly
COMPUTER SKILLS
60+ WPM JD Edwards
Microsoft Office Visual Basic
FoxPro v. 3 7 Crystal Reports
ForeHelp v.4 Corel Draw
PageMaker Corel Paint
PhotoShop Dreamweaver
Illustrator PC Anywhere
FileMaker SendMail
Access Citrix
Publisher Oracle ERP
InDesign Noetix
SalesLogix Acrobat Pro
ACT Oracle Discover
OmniRush
EDUCATION
Academy High School, High School Diploma, 2000, Fort Myers, Florida
South West Florida College, Fort Myers, Florida
Computer science with emphasis on database management and software design
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