J ohn H. Anderson

*** ***** **.

Opelika, AL ****1

United States of America

Cell Phone: 334-***-****

Home Phone: 334-***-****

E-mail: abj387@r.postjobfree.com

Seeking employment with a company that will challenge me and allow me to use and build on the

experience I have developed over the past several years. To develop my technical skills while learning

new skills and becoming part of a team to deliver outstanding customer service and support. I have

excellent communications skills; and posses the ability to effectively communicate work related issues

w ith technical and non-technical personnel, both writ ten and orally.

WORK EXPER I E NCE

Quanta Wi reless (TNS)

June 2012-October

D C M a rket

E SSENT IAL D U T I ES

Ha rdware I n tegration for T-mobile

E ricson equipment. Upgrading or an replacing D UG, D UW, Radios, and L M U’s and

Power conversions

M ostly 6102 2b and 2c per M OP and 3106

M F H3,M F H2 Satellite Technician

Oct.2011 –Present

Connexion Technologies (Wise connect)

ESSENT IAL D U T I ES

• Prepares for satellite TV, MFH3, MFH2 Centralized and Street, and Fixed Wireless installations by reviewing

installation orders; gathering equipment, supplies, and tools; coordinating schedules with customers

• Plans voice/video/data installations by evaluating location; locating access; laying-out equipment and wiring

plan

• Establishes voice/video/data by installing equipment; running and pulling RG6 and Cat5E cable;

programming and calibrating equipment; adhering to codes, regulations, and standards

T ie r I I Computer Technician

June 2010 – June 2011

T uskegee University

ESSENT IAL D U T I ES

• Receive trouble calls from Administrative, Academic, and Network computer users campus

w ide

• Provide technical solutions to campus users over the phone

• Assigns problems to the Technical Support Specialists according to their area of computer

expertise

• Track and monitor the status of logged calls, seek contact with users before closing calls to

determine their satisfaction with the service rendered and document completed resolutions

• Utilize problem solving Help Desk software; recommend and supply modification and upgrades

• Supervise the Technical Support staff performance and recommend practices to quality of

service

• Supervise Customer Services Technicians

Victor Land – Shorter, AL

Sept. 2008 – Sept. 2009

Gaming Supervisor

• Supervise gaming operations and 40 personnel in an assigned area. Circulate among games

and observe operations. Ensure that stations and games covered for each shift. In terpret

operating rules of house to patrons. Plan and organize activities and create friendly

a tmosphere for guests in hotels/casinos.

• Monitor game operations to ensure that house rules are followed, state, and federal regulations

a re adhered to, and that employees provide prompt and courteous service.

• Maintain familiarity with the games at a facility.

• Perform paperwork required for monetary t ransactions.

• Resolve customers and employee complaints.

• Monitor games to ensure adequate staffing.

• Report customer-related incidents occurring in gaming areas to managers.

D ynCorp I n te rnational

Ma rch 2007 – Dec. 2007

I TC Technician

• Provide customer service support for personal computers, radio communications equipment

and office application for DynCorp I raq, CIVPOL Mission.

• Principal Responsibilities:

• Categorized and prioritized reported failure incidents or service requests updating Track-I t

w hich assigns a number to each record (“ticket”).

• Maintained and run reports in Track-I t for monthly reports.

• Assisted in the installation and ‘or configuration of new computer equipment for ITC.

• Installed desktop or network printers to local personal computers.

• Answered telephone calls and t roubleshoot computer and/or software problems.

• Software support for installation of software.

• Received delivery of incoming computer hardware or radio equipment.

• Updated purchase database with receivers and place tags on delivered computer hardware.

• Installation of radio sets in offices and vehicles.

• Installation and Configuration of HF, VHF, UHF radio set software.

• Troubleshooting radio communications and equipment.

• Installation and configuration of Direct 3000 series VSAT systems.

• Cisco 501 firewalls and switches, cabling and connectors.

• Analyze and design blueprints of network systems.

• Installation and alignment of satellite dishes and testing with “bird-dogs” and leveling meters.

• Installation of thuraya Base Station in Offices.

• Installed and configured repeater station software.

• Board level repair utilizing schematics.

• Performed other duties as assigned.

Ai r-Serv I nc. Collins, M ississippi

Dec. 2005 – Ma rch 2007

Electro-mechanical Field Service Technician

• Maintenance and repair on company’s proprietary equipment to include.

• Generator repair on company’s proprietary equipment to include

• Processed collections on 360 machines

Honeywell – Taquedum, I raq (TG)

July 2005 – Sept. 2005

Trades Maintenance

• Supervised and assisted the installation of suspension and up armor on Marine Corps

h ummers, and military support vehicle.

K .B.R. – Camp Phoenix, Afghanistan

August 2004 – August 2005

Theatre Maintenance Technician

• Duties included the inputting and updating of information into camp database.

• Data included supplies and equipment information.

• Also issued and t racked all work orders was responsible for facility maintenance.

• Responsible for safety and fire regulations, directives and procedures set forth in SOP.

• Responsible for all monthly inventories reported back thru the supply chain.

National Energy Service, I nc. - Atlanta, GA

Ma rch 2002 – Ma rch 2003

Site Superintendent

• Responsibilities included all system upgrades throughout the organization.

• Duties also included the full responsibility of inventory management and project logistics.

• Updating all changes to blueprints and Mind Map software.

SASI, I nc. – Bristol, Pennsylvania

Sept. 1998 – Februa ry 2002

Computer Technician

• Responsible for proactive maintenance, preventive services and repairs for LAN for 48 Rite Aid

Stores and 14 other locations in central and south Alabama. Responsible for UNIX OS

upgrades as well as UNIX operating systems.

• POS maintenance, troubleshooting and performance monitors of all UNIX associated with the

L AN.

• Responsibilities also included wire and wireless LAN main serves, registered CPU’s, Lexmark

p rinters, VRU scanners and sky surfer CPU’s.

• Wiring LAN systems throughout the local Facilities.

• Knowledgeable in CAT5 and standard telephony cabling and Vsat systems.

Education and T raining:

Tuskegee University (took classes) Tuskegee, Alabama

Ford Management and Marketing Training Atlanta, Georgia

Business Management Certification

NBFAA Montgomery, Alabama

A Plus Certification and UN IX Certification

Computer Hardware and Electronic Maintenance Training

Microsoft Desktop Support and Windows XP user support

Motorola, Codan and Icom radio installation, configuration and troubleshooting. Training vis DynCorp

I raq.

Special T raining and Documentations:

Current U.S. Passport, Department of Defense ID, DynCorp Weapons Card and IOC t raining to allow

t ravel with PSD

Contact this candidate