Customer Service Manager

Michael Rigsby

*** *. **** **. **********, Il. **626 - 615-***-**** - abj37k@r.postjobfree.com

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SKILLS SUMMARY

Excelling in interpersonal qualifications

Analysis and projection of company product’s service line and sales

Proficient experience with budgeting and inventory costs control

Innovative approach to managing staff, generating teamwork and improving customer service

Proven track record in conducting formal training presentations for new clients through hands-on

field service

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PROFESSIONAL EXPERIENCE

Logistics Management

Seven years experience in serving as a liaison between the company, sales staff and clients

Achieved highest customer service feedback and customer service satisfaction rate in the

southeast region for 2009

Consistent and proven track record of exceeding daily productivity quotas often by 50%

Evaluated client needs and conform policies and procedures to best suit client needs, while

staying within legal and operational constraints

Worked autonomously and independently as representative of company to set up initial contact

with clients to establish appointments

Established long-term relationships and provided on-going education to resolve potential conflicts

Assumed control of poorly serviced accounts and rebuilt relationships with clients to prevent loss

of sales by expediting turnaround time for processing service and/or product requests

Management and Supervision

Ten years in restaurant/food service management with a proven track record of low turnover, low

overtime, high retention and high profit

Reduced labor costs from 24% to 17% in less than one year

Demonstrated excellent ability to manage multiple tasks efficiently, which included scheduling,

payroll processing, inventory, administering food costs, labor goals, and overall sales projection

Improved loss prevention control by providing staff education in accurate money management,

balancing cash drawers and the company safe at shifts end

Created and implemented computerized inventory control forms adopted by other restaurant

locations resulting in more accurate forecasting

Redistributed assignments to even out duties, which improved employee teamwork and morale

Initiated training with staff through effective management techniques which helped to promote

employees within the company

Counseling and Intake Assessment

Skilled in assessing patients and conducting initial screening and assessment of individuals

(chemical dependency) to determine appropriate level of care

Michael Rigsby - 615-***-****

Responsible for eligibility verification and notification of admission to third party payer sources

Assisted in treatment planning and Utilization Review while working closely with physicians,

clinicians and other therapists to comply with insurance company requirements, resulting in

timelier treatment for patients

Served as a Float Intake Counselor between the In-patient and Out-patient units

Responsible for assisting in client workshops and family aftercare sessions

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EMPLOYMENT HISTORY

M.C. Deliveries/Pitney Bowes, Nashville, TN 2005 to

present

Certified Installation Technician

Tands, Inc./Bojangles Restaurant, Rocky Mount, NC 2003 to

2004

Restaurant Manager

Big Orange Fruit Company, Nashville, TN 2001

to 2003

Owner/Retail Manager

Alliant Foodservice, Inc., Paducah, KY 1999

to 2001

Territory Manager

Hardee’s Restaurant, Clarksville, TN 1998

to 2001

Manager

Cumberland Heights Treatment Foundation, Nashville, TN 1996 to

1998

Intake Assessment Counselor

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EDUCATION and CERTIFICATIONS

“One Minute Manager” Certification, Tands, Inc., Rocky Mount, NC

Computer Networking, Miller-Motte Technical College, Clarksville, TN

Serv-Safe Food Protection for Managers, Franklin, TN and Rocky Mount, NC

Management Skills Development, Franklin, TN and Paducah, KY

Case Management Certification, 150 Core Hours, Nashville, TN

John Overton High School, Diploma; Nashville, TN

SPECIAL SKILLS

Fluent French; some Spanish

Proficient in Microsoft Windows, DOS Applications (Word, Outlook, Excel, AS400, and Siebel System).

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