Robin McPherson

**** ******** ****

Memphis, Tennessee 38117

901-***-**** email: abj377@r.postjobfree.com

Cell Phone

901-***-****

Ladies/Gentlemen:

As an individual who is hard working, dedicated and determined to make a

substantial contribution in the work place, I would like to apply for a

Customer Service position with your organization. Please review the

enclosed resume, which will familiarize you with my experience, skills and

abilities.

I seek a challenging position where significant accomplishments and hard

work will be required and rewarded. I possess qualities of motivation,

diligence and competence, as well as a positive attitude, which would

provide valuable support to your organization.

I believe that I can further demonstrate my qualifications in a personal

interview and ask you to consider this option. Please contact me at your

earliest convenience. I appreciate your time and consideration.

Sincerely,

Robin McPherson

Robin McPherson

1554 Hopewell Road

Memphis, Tennessee 38117

(901) 901-***-**** email: abj377@r.postjobfree.com

OBJECTIVE

Seek a challenging Customer Service position utilizing outstanding

project management, client relations, staff development, and

communication abilities as well as solid organizational skills.

SUMMARY

Offer a solid record of dedicated employment, effective project

management, self-motivation, and professional communication

achievements. Recognized for an on-going commitment to excellence

and for a resourceful ability to solve problems, quickly access

situational needs and determine long-range objectives. Possess the

maturity, productivity, and ability to handle pressure in making an

immediate contribution to the organizational efficiency /

productivity of an organization.

Strengths, Skills, & Capabilities:

* Assessing daily workload, establishing priorities, and

completing projects ahead of deadlines.

* Providing management support and using multi-tasking

capabilities to coordinate simultaneous projects.

* Interacting with all levels of professionals, providing quality

representation of company products/services and coordinating

interdepartmental communication.

* Directing business functions (record keeping, customer service,

billing, sales support, accounting, and financial reporting.

* Software Skills: Microsoft Word, Excel, Access,

PowerPoint, EDI, Diamond, Medisoft, Gentran, State

Tape, 4010/3041 Format, UB92, HCFA, Institutional

Professional, WS-FTP, WordPerfect, Med-Decision, I-

Exchange, CHF Database, Care Planner, Customer Focus,

EPSPT, CPT/ICD9 Coding, and E-Commerce, ISO 9000

Certified Auditor, Member of Tennessee Chiropractic

Association, National Career Readiness Certification,

Create Your Future Workshop, PowerPoint 2007, Outlook

2007, Excel 2007, Word 2007, Illustrator CS4, Project

2007, Advanced Interpersonal Communication Skills,

Windows Vista, Time Management Techniques, E-mail

Etiquette, Project Management, Inovis TLi Series

Concepts, Accounts Receivable Collections Workshop.

EXPERIENCE

IPS CORPORATION, Collierville TN

June 2008-August 2009

EDI Analyst Maintained all EDI documents using Inovis as the

Van, attended Inovis mapping class for beginner and intermediate,

knowledge of mapping and preparing the following maps, 810 Invoice,

850 Purchase Order, 997 Order Acknowledge, 855 Purchase Order

Acknowledge, 856 Advance Shipping Notice and 852 Vendor Managed

Inventory, knowledge of software JDE, AS400 and Invois, setting up

Trading Partner relationships using their ISA and GS segments when

mapping, contacting all customers for EDI set up, reading of raw data

in format form of 3010, 3030 and 4010, tables maintained through

internal conversion table and external tables through translation

format and user file definitions, use of ISA and GSY2K segments,

daily audit reports for EDI, price holds and FOB. Use and knowledge of

Trusted Link System I EDI Concepts and Basic software Implementation,

EDI Specifications, advance Software Implementation, Advance software

Implementation and Basic Concepts.

JAMES CHIROPRACTIC AND REHABILITION, Cordova, TN

March 2007-June 2008

Billing, Insurance and Personal Injury Specialist Maintained all EDI

and paper claims billing utilizing Medisoft software transmitting to

E-Claims clearinghouse, use of CMS 1500 claim forms and EOB's,

Working with all major Medical Insurance Companies to ensure payment

of all services, claims investigation and Secondary Billing.

Corresponding with all major medical insurance companies to verify

benefits and eligibility of patients. Maintained all Personal Injury

files and correspondents with all major Auto and Home Insurance

Companies to settle and negotiate reductions on all Personal Injury

cases including preparation of medical notes, liens and associated

bills.

*Member of Tennessee Chiropractic Association and I have attended and

am certified in the following classes: Billing Collections, Practice

Responsibilities, 2008 Tennessee Chiropractic Medicare Seminar and

Collections A-Z.

Other seminars include Ask Doug Seminars-Accounts Receivable

collections Workshop.

MEMPHIS MANAGE CARE CORPORATION, TLC, Memphis, TN July 2000-

November 2006

EDI Systems Analyst (November 2004-November 2006) Serve as project

leader on strategic account teams to provide systems analysis and

software development in positioning MMCC as a value-added invoice

tracking/auditing solutions provider. Concentrate work at the mid-

range level; specialize in database development, developing real-time

capabilities for consolidated EDI systems; other functions performed

include: design, testing, debugging, claims mapping, WS-FTP, audit

and corrections of files and documentation.

* Coordinate with outside vendors and state representatives for

proper claim retrieval, processing, and reporting.

* Create solutions to improve automation, increase process

efficiency, and reduce costs.

* Provide leadership, training (software) and team development to

staff.

EDI Systems Operator, Memphis TN (November 2002- November 2003)

Maintained a system analysis focus parallel to administrative,

leadership, project planning, troubleshooting, user training, and

software development responsibilities on state and claim reporting

purposes for outside vendors. Coordinated development and/or updates

on EDI Training and Procedures Manuals. Utilized professional

communication and customer reception skills as well as proficiency in

computer operations to accurately and efficiently enter data.

* On many procurement projects, managed: change requests, change

management, and system monitoring.

Medical Intake Clerk, Memphis TN (December 2001-November2002)

Performed data-entry authorizations, assisted nurses, and provided

clerical and administrative support services to the UM/Appeals

Department.

Customer Service Representative, Memphis TN (June 2000-December 2001)

Assisted customers with general Medical Insurance questions, worked

with customers to locate providers in network with TLC and answered

customers phone calls.

VP BUILDINGS, INC, Memphis, TN June 1998-

November 2000

ISO 9000 Auditor / Paralegal Responsible for all internal ISO 9000

audits as well as maintenance of company's Document and Distribution

Lists corporate-wide. Maintained Quality Record Matrix. Provided

assistance and counsel to all Document and Data Controllers on proper

control of corporate documents.

* Executed complex assignments with professionalism; performed

research; correspondence preparation; and record management.

* Established work priorities and coordinated personal work

schedule.

EDUCATION

UNIVERSITY OF MEMPHIS, Memphis, TN

Major: Social Work

Choctawhatchee High School 1987, Fort Walton Beach, FL

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