Customer Service Representative
Resume:
Rolanda L. Seay
*** **** ** ** **********, AL ***11
Cell: 205-***-****
***********@*****.***
Objective To obtain a career with opportunity for advancement and growth.
Experience Customer Assistant
February 2010- Present AT&T, Birmingham, AL
Providing exceptional customer service
Assisting customers with DSL self-installation and service. Assist customers with
registration, email creation, DSL physical line signal testing, modem/filter set-up
Assist customers with email, browser, and modem troubleshooting.
Interact with other departments to resolve customer issues .
Customer Service Representative II
February 2008- February 2010, Southern Company, Birmingham, AL
Responsible for receiving incoming calls from Southern Company
customers.Providing customer service and keeping an accurate account of
customer information and interaction.
Researching issues and problem solving.
Establishing new accounts for customers; Discontinuing service and evaluating
which products and services would benefit the customer in an attempt to sell the
most appropriate products/services.
IRA Specialist
August 2006 - February 2008 Regions Bank AmSouth, Birmingham, AL
Receive and respond to IRA inquiries and problems via all communication lines
from customers and Regions associates, some of which may require some
deviation from standard procedures.
Respond to IRA inquires and problems in a professional and timely manner.
Track each customer and associate issue. Research problem areas and document
processes used to correct issues.
Processing IRA transactions received via mail, internet and phone. Recognize
potential cross-sells opportunities and make appropriate referrals for all Regions
products
Education Alabama State University Montgomery, AL
References References are available on request.
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