Customer Service High School

Location:

Posted:

October 06, 2010

Jeffery M. Croom

PROFESSIONAL SUMMARY

Results oriented Customer Service Representative with more than 8 years of experience with

strong Customer Service and Interpersonal Skills. Demonstrate expertise in Training and

Development, Personnel Administration, Program Management and Workflow Planning and

Prioritization,. Articulate communicator with an excellent ability to establish priorities, multi-

task and meet deadlines.

EXPERIENCE

Customer Life-Cycle/Account Service Representative, Newport News, VA, Sprint Nextel

(November 2008-July 2010)

Handled increased number of customer issues and pro-active retention initiatives.

Provided advanced support securing contract extensions; and selling additional services

to customers.

Collaborated with team members and other departments to resolve complex and

challenging issues.

Involved with both inbound and outbound calls; making sure monthly performance

objectives are met.

Customer Care & Technical Support Representative, Hampton, VA, Tele-Tech (January

2007-November 2008)

Answered incoming calls and e-mails promptly and in accordance with established calls/

e-mail handling procedures.

Troubleshoot customer wireless equipment efficiently and in a timely manner.

• Provided concise, quality customer service in a professional and courteous manner for

client.

• Interacted with fellow team members to enhance project performance.

Youth Program Aide, Hampton, VA, Hampton City Parks and Recreation (August 2004-

January 2007)

• Assisted in social activities that provided constructive use of recreational time for youth.

• Provided interaction through participation in sports, games and social activities.

Cashier/Stocker, Langley AFB, VA, Langley AFB Exchange (November 2002-August 2004)

• Operated cash register and assisted in insuring optimum stock availability by taking

periodic stock counts and participated in taking inventory at required intervals .

• Off loaded merchandise and supplies and assisted in unpacking merchandise, stocking

shelves and transported merchandise by hand pallet jack, dolly or hand truck.

Customer Service Agent, Hampton, VA, West Tele-Services (August 2001-November 2002)

• Placed products ordered by phone for distribution to customers.

• Provided clear, concise, and accurate communication of products to customers.

EDUCATION

-Interdisciplinary Studies, Norfolk State University, 2004-Present

- High School Diploma, Hampton High School, June 2003