Customer Service Human Resources

M amidala Pr iyanka

**** * ********* ** 801-***-****

Apt 2423 ************@*****.***

Taylorsville, UT 84123

OBJECT IVE STATEMENT

To obtain a position in your company where I can utilize the skills, strategic thinking and

leadership abilities and

the achievements that help me consis tently earn success in my career growth

EDUCAT ION AND TRA IN I NG

Masters in Business and Adminis t ration. 2010

Stevens Henager College

Salt lake City, Utah, United States

Pursuing masters from Stevens Henager college specialization in Human Resources. The

course will be completed

by the end of 2010.

Bachelor of Ar ts, Commerce 2005

Dr.B.R. Ambedkar University

Hyderabad, Andhra Pradesh, India

A graduate of Dr.B.R.Ambedkar Open University, Hyderabad, India, with a specialty in

Commerce. All education

self-financed through Part t ime job. Successfully completed all coursework and t raining

requirements in 3 years

EMPLOYMENT EXPER IENCE

Discover Financial Services Salt Lake City, Utah 02/2010 - 07/2010

www.discover.com

Sr. Staff Credit Analyst

• Need to Make credit decisions using judgmental skills and Analytical knowledge reports

f rom credit

bureau and account information.

• Inbound and outbound customer calls to gather additional information to make a decision

on the account.

• offered customers suggestions about credit management and relevant products.

• Need to make manual calculations based upon the system recommendations and

additional information

to make a relevant decision on the account.

Convergys M u r ray, U tah 04/2008-01/2010

www.convergys.com

Case Manager

• Taking 20 - 30 inbound calls each day

• Provided value added customer service to customers, giving information regarding

various services and

products offered and escalating satisfaction levels

• Responsible for mentoring and t raining personnel to deliver quality services in market.

• Maintained positive company image during difficult situations

• Dealt tactfully and effectively with difficult customers.

• Maintained Quality scores constantly above 90%

H induja Global Solut ions Ltd I ndia 12/2005-03/2008

www.hinduja.com

Quality Analyst

• Audited more than 20 calls of the agents and provided them with continuous feedback for

i mprovements

every day.

• Responsible for mentoring and t raining personnel to deliver quality services in market.

• Monitored calls and provided performance related feedback as a ‘Floorwalker’, for a team

of 15 agents,

which was well appreciated by the management.

• Have undergone a Five-day- Quality Process Improvement t raining, I was identified by

t he SQT and was

• Involved in a Six Sigma Project for Green Belt Cer t ification.

TECHN ICAL SKILLS

• Operating system : Ms DOS and Windows 95/98/2000/Vista

• Applications : Ms-Office.

• Typing Skills: 45-50WPM

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