Customer Service Supervisor
Resume:
JULIA A DIXON
Fieldon, Illinois 62031
Email: ***********@*******.***
TRANSFERABLE SKILLS
Talent for identifying customer needs and presenting the best possible solutions.
Demonstrate ability to gain customer trust and provide exceptional follow-up,
leading to increased repeat and referral business.
Proficient in Microsoft Office System, including Word, Excel, and Outlook Express.
Adaptable, Hardworking, Dependable, Organized, Strong Dispatch and Routing Skills.
Independent and Team Worker.
WORK EXPERIENCE
04/10-09/10 TRUCKDRIVER – II Dixon’s Trucking, Fieldon, IL
Acquired CDL Class A on 04/13/10 and drove all 48 states as an
Owner Operator. Strong skills in DOT regulations and
compliance. Ran paper logs and e-logs, mapping, and pre-trip/
post-trip inspections of equipment. Scaled and secured loads
for movement.
10/08-11/09 TRANSPORTATION SUPERVISOR - Uti, Edwardsville, IL
Supervised 25 drivers for shuttling product from P&G in St. Louis, MO
to Edwardsville, IL facility for warehousing. Maintained daily reports
on performance and productivity, monitored use and availability of
equipment through RTCIS system as well as inventory of product at
the warehouse. Communicated with drivers and plant personnel through
Nextel Direct Connect. Communed between both sites when needed.
12/06-09/08 FREIGHT COORDINATOR - BNSF Logistics, Godfrey, IL
Communicated the load activities with carriers, customers,
suppliers and vendors ensuring that loads were picked up
and delivered on time. Handled very high call volume.
Identified and solved existing and potential problems as
appropriate. Located approved carriers to cover loads and
recruited new ones when necessary. Updated computer
in “real time” with all information received from shippers and
consignees.
Julia Dixon – 618-***-**** Page
2 of 2
03/06-12/06 AGENT/BROKER - RiteWay Transport, Fieldon, IL
Acquired and maintained several of my own customers.
Daily search and setup of carriers to handle time sensitive
shipments for automotive freight with numerous pick-ups.
Assisted corporate in collections and billing for special
instruction shipments that required immediate attention.
Leased Owner Operators to my Hub. Received outstanding
positive comments from shippers and customers for
implementing service plans for their special needs.
Exceptional skill with all load boards on the internet, Trans 360,
DAT Internet, and Get Loaded.
09/04-01/06 AGENT/BROKER - Central States Logistics, Ladue, MO
Brokered freight, billing and claims, faxing, customer service,
new accounts, daily record keeping and reports, utilized
load boards, created carrier and customer following, and
negotiated freight rates.
03/04-08/04 APPT. SETTING/CSR - Ozburn Hessey Logistics, St Louis, MO
Set delivery appointments and helped assign approved carriers to loads
for the Prestige Brands Account located Union Blvd/USF Bldg.
07/97-10/01 OWNER/DISPATCH - II Dixon’s Trucking, Grafton, IL
Owned and operated two trucks. Daily operations were
run from home and when the fuel went up we dissolved
the business.
EDUCATION AND TRAINING
03/10-04/10 PREMIER CDL - Granite City, IL
Graduated and received Class A CDL.
07/01-01/03 LEWIS AND CLARK COLLEGE - Godfrey, IL
General Studies and Computer
REFERENCES
Available Upon Requests
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