Customer Service Manager
Resume:
Ross J. Babcock *** *st Ave. SW Forest Lake,
MN *5025
***********@*****.***
Objective:
Secure position as a temporary or part time employee for supplemental
income as I build my financial services business.
Skills Overview:
Having a long history in the workforce, I have accrued a number of skills
that are useful to any business venture. Highlights include:
. Superior knowledge of PC; DOS, Windows 3.1, 95, 2000 and XP
. Expert ability with Word, Excel, Power Point and Access
. Proven management and organization skills.
. Highly competent assembly and 'hands on' failure analysis of most any
mechanical, electro-mechanical or electronic device.
Employment History:
Primerica Financial Services Forest Lake, MN 2010-
Present
Representative
A new representative in the process building client base and brokerage.
Primary mission is to educate families about money, help with debt
reduction, place the proper income protection and build retirement savings.
Licensed for life and casualty and preparing for SAFE mortgage license.
Highland Village Apartments Lamoni, IA 2008-Present
Property Leasing Manager
Primary off-site leasing coordinator for a large, multi-unit apartment
complex in Lamoni, IA. Built website, designed and implemented an ad
campaign focused on attracting specific demographics. Complex leasing has
increased 25% in quarter 3 of 2010.
Self Employed Forest Lake, MN 2008-Present
Website Development
Designed and deployed websites for a number of businesses and non profit
organizations. Work included the use of CSS, XHTML, DHTML, PHP, ASP and
Java script. Optimized sites for high search engine visibility.
PC Repair and Support
Diagnosed and repaired PC's, upgraded, installed software and hardware.
Built custom systems.
Williams Sound Corporation Eden Prairie, MN 2002-
2007
Engineering Technician, CAD Draftsman
Principal support for design and manufacturing engineering for a hearing
assistance manufacturer. Built and tested prototypes which included IR,
Audio, RF (HF & VHF) and power supply topologies. Created DoE's&
maintained accurate records (electronic and notebook) using strict
laboratory discipline. Data collection for many experiments used computer
automation. Drafted schematics and performed PCB layout using Eagle
schematic/PCB CAD software. PCB's developed were multi-layer SMT/PTH,
noise and cross-talk sensitive; hybrid analog, RF and digital topologies.
Highly proficient in the use of shielding techniques, multiple ground
planes and design rules. Primary engineer of a multiple bay, micro
controlled NiMH battery charger. Project included schematic capture, PCB
layout, photo plot files and code for the PIC micro. Participated in FCC
part 15, CE and TUV testing. Lead team for RoHS conversion. Built testing
jigs and developed computer driven testing for manufacturing.
United Defense Fridley, MN 2000-
2002
Engineering Technician (contractor)
Supported Mark 38 Naval Gun Laying System. Duties included testing and
upgrading boards. Testing included shock and vibration, heat and cold
extremes. Built specialized equipment for 'in house' development teams.
Captured schematics, created PCB's using OrCAD/PADS XE software suites.
Designs included a high voltage optical control/safety interlock, a gun
servo simulator and others.
Brown Institute Mendota Heights, MN 1999-2000
Instructor, Advanced AC Theory
Instructed students in the theory and application of reactive circuitry,
introduction to semiconductors and basic transistor operation. Course
studies included RC, LC, LR and RLC topologies; Armstrong, Hartley,
Colpitts & Pierce oscillators and basic amplifiers. Course work was
divided between lecture and lab experimentation.
Honeywell HBC Golden Valley, MN 1997-1999
Engineering Technician (contractor)
Contributor to the "Whole Home" environmental and security system
development team. Helped design and develop a modem interface for the
control system. This effort included schematic generation and PCB layout
using OrCAD/PADS CAD suites. Participated in FCC part 15, CE, UL and TUV
compliance testing. Designed and built a number of application specific
testing/emulation devices. Directly involved with development of beta
testing syllabus. Helped build and debug code for Motorola 68HC series
micro controller.
Philips LMS Colorado Springs, CO 1995-1997
Principal Electronics Technician
Responsible for manufacturing throughput of magnetic tape storage products
in an ISO 9000 facility. Developed test fixtures and jigs using custom
design and off the shelf products. Designs included application specific
PCB's created with OrCAD/PADS software. A number of projects required
multi layer boards that were noise and cross talk sensitive
instrumentation. Conceptualized a laser curtain tape travel measurement
fixture that resolved movement in nanometers. Responsible for training of
operators, maintaining records to ISO standards. Member of ECO, EDO team.
Ensured manufacturing compliance to ISO standards.
Clear-Com Berkeley, CA 1993-1995
Manufacturing Engineering Technician
Supported manufacturing testing and throughput efforts for a party line and
digital matrix intercom manufacturer. Duties included fabrication of test
fixtures, continuation engineering and integration of computer controlled
testing.
B. Dalton Bookseller San Rafael, CA 1989-1993
Manager
Oversaw daily operations in a mall bookstore. Duties included daily
banking, maintenance of journal, stocking and returns, scheduling of staff
and customer service. Hired specifically to reduce overall shrink. Within
1 year shrink reduced 12% due to proactive training, establishment and
enforcement of policy and staff turnover.
Education:
College Park High School Pleasant Hill, CA
Graduate 1976
Diablo Valley College Pleasant Hill, CA 45 Credits
Electronic Technology 1982-1984
United States Marine Corps Honorable Discharge
1976-1982
Certifications and Memberships
Life and Casualty Producers License, State of MN
2010
Member Surface Mount Technology Association
2004-2007
Member Audio Engineering Society
1988-1996
Meritorious Mast (Letter of Recognition)
USMC 1979
FCC Novice Amateur Radio Operator KN6JNB
1973-1977
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