Sales Engineer

Michael Grad

**** ******* **** // *********, ** *0015 // 224-***-**** //

abj341@r.postjobfree.com

SUMMARY

Business Information Analyst with over 10 years experience in QA/QC,

information management, environmental compliance and consulting, e-

commerce, manufacturing, and sales. Knowledgeable in chemical and

biological sciences. Strong analytical, communication, organizational and

workplace efficiency skills.

EDUCATION, CERTIFICATIONS, & TRAINING

Michigan State University

. Bachelor of Science in Chemical Engineering - 12/1996

. Emphasis in Biochemistry. E.I.T. 1996

EXPERIENCE and ACCOMPLISHMENTS

Sears Holdings Corp., Hoffman Estates, IL 2007 - Present

Product Analyst - Online Deals and Incentives, 2008 - Present

Online Data Entry Coordinator (via Snelling Staffing), 2007 - 2008

Leadership

. Managed e-commerce incentives process supporting 5 websites for more than

10,000 promotions

. 24-7 on-call production responsibilities, issue identification and issue

resolution

. Supervised contract and client testing teams

. Consulted with Marketing and Merchandising clients to align deal and

incentive strategies across business functions

. Acted as subject matter expert and liaised with Operations, Project

Management, and Marketing

. Coached new associates and consultants on QA/QC process and deviation

responsiveness

. Trained clients on e-commerce incentives process and custom user

interface database

QA/QC Expertise

. Participated in information gathering of BRDs and Business Acceptance

Testing phases of 12 IT projects

. Performed pre-production and post production QC validations for website

product content

. Identified, reported, and resolved content discrepancies between various

media supporting online business unit

. Evaluated deals and incentives for functionality, consistency, and

accuracy

. Documented production deviations, initiated root cause analyses, and

provided SME support through resolution

. Supported a zero defect quality standard

. Participated in internal audits

Information/Data Management

. Consulted with merchants to clarify and refine deal configuration

requirements

. Built and executed web incentive programs in user interface system

. Outlined validation requirements for a custom web-based user interface

. Identified and developed application tools to reduce administrative

overhead

. Validated web-based user interface

Safety-Kleen, Elgin, IL 2006 - 2007

Market Sales Specialist, 2006 - 2007

Technical Expertise

. Sold hazardous waste management (RCRA) and non-hazardous industrial waste

services

. Assessed 250 facilities for environmental compliance and business needs

. Evaluated, confirmed, and submitted material profiles

. Collected and shipped laboratory samples

Analytical/Strategic Thinking

. Developed market strategy plans and penetration analyses for 3

territories

AD-EFX, Arlington Heights, IL 2002 - 2006

Sales Manager, 2004 - 2006

Sales Trainer, 2002 - 2004

Sales Associate, 2002 - 2002

Leadership

. Managed outside sales business teams in 12 state territory

. Lead product recall task force

. After hours / emergency response key holder

. Developed and implemented team building games and exercises

. Trained over 100 sales associates

. Interviewed and evaluated more than 200 candidates

Kelly Temporary Services/Kelly Scientific Services, Chicago Northwest

Suburbs, IL 1999 - 2001

Kelly Temporary Services at 3COM, QA / Inventory Control Assistant, 2000 -

2001

Kelly Scientific Services at Kraft Foods/Baxter International, Lab /

Manufacturing Technician, 1999 - 2000

Efficiency Impacts

. Streamlined reporting efficiency 85% by creating XL Macros

. Increased data entry efficiency by 25%

Analytical Reporting

. Compiled financial reports for division level review

. Enhanced and maintained database for non-conforming material

. Performed weekly inventory cycle counts

Technical Expertise

. Processed laboratory samples using Axsym, Commander, Prism instruments

for viral pre-screening

. Assembled and operated manufacturing equipment for pilot plant in the

food industry

. Managed ISO 9001 documentation change control for electronics

manufacturing facility

Greenfield Environmental Services, Downers Grove, IL 2000 - 2000

Project Engineer (Environmental), 2000

Analytical Reporting

. Calculated air emissions for batch chemical manufacturing operations

. Compiled Annual Emissions Reports for Illinois EPA submissions

. Prepared presentations for clients' internal environmental compliance

review

Team/Collaboration

. Validated Environmental Compliance Software Tool

. Liaised between software developers, technical writer, and environmental

engineers

Independent Contractor, PharmTech, Libertyville, IL 1998 - 1999

Project Engineer at Abbott Laboratories, 1998 - 1999

Management and Leadership

. Managed and trained data collection team for plant maintenance projects

Technical Expertise

. Supported IQ/PQ validations of tank farm vessel installation protocols

. Validated data integrity of maintenance database

Butler International, Schaumburg, IL 1997 - 1998

Environmental Engineer at Abbott Laboratories, 1997 - 1998

Data Management

. Calculated air emissions and waste water effluents

. Compiled and updated quarterly Title-V Illinois EPA Permit submittals

. Evaluated CIM (Continuous Emission Monitoring) studies for accuracy and

compliance

Compliance Support

. Assessed compliance gaps pertinent to environmental permits

. Reviewed chemical and API manufacturing operations for air and waste

water compliance and regulatory impacts (RACT; MACT; NPDES permits; Title-

V, construction and operational air permits) for 6 pharmaceutical and

chemical plants

. Maintained environmental compliance with engineering construction

projects

. Prepared facilities for internal/external compliance audits

. Performed compliance gap analysis

Team / Collaboration

. Conducted divisional environmental awareness training for 50 chemical

manufacturing personnel

. Consulted with plant personnel, PSM, and R&D regarding manufacturing

procedures to facilitate P2 and compliance efforts

SOFTWARE KNOWLEDGE

. Proficient with Microsoft Suite applications (Word, PowerPoint, Excel,

Access, Outlook); Lotus SmartSuite (123, Freelance Graphics, Notes);

Pivotal; SalesLogix

. Skilled with Visio, Quicken

. Knowledgeable of SAP, Business Objects, KANA, JIRA, Websphere Commerce

Suite (WCS), Aspen, Hysim, ACT!, MS Publisher, MS Project, CorelDraw

. Operational use of Rumba, SAP, and UNIX

AWARDS AND RECOGNITIONS

. 2009 Sears Alvah Award - nominated for categories Outstanding

Achievements and Driving Results

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