Customer Service Manager

Jim E Varouhas (Birth name: Demetrios Nectarios E Varouhas) 330-***-****

**** ****** ** *, ***** Fulton, OH 44614 abj32w@r.postjobfree.com

Professional Profile

Certified Commissioned Notary Public Advanced Customer Service Skills

for the State of Ohio; Commission Intermediate to advanced proficiency

Expires 12/01/2013. in use of various office equipment;

Data Entry; 6000+ KPH and 30 WPM copiers, fax machine, multiple

typing ability. telephone lines, and scanning

Intermediate proficiency in devices.

correspondence; email and telephone. Intermediate to advanced proficiency

with use of mail room equipment;

Intermediate proficiency with various postage machines, mail

invoice and bid preparation. slitter/opener, UPS and FedEx

Proficient in Quality Control of mailing equipment, and various

Documents; verification of folding machines.

information and accuracy of Advanced proficiency with Microsoft

completeness of forms, documents, or Office Application.

invoices. Advanced proficiency with Microsoft

Advanced proficiency in Mail Room Word, Outlook, and Excel.

Procedures. Intermediate proficiency in

Advanced proficiency in DHL, FedEx, Filed.comm.net (invoicing software)

UPS, and USPS shipping protocols. Advanced proficiency in custom

Experienced in handling sensitive "in-house" software.

documentation. Advanced proficiency with Internet

Advanced clerical organization and Windows.

skills and customer service skills.

Professional Experience

Pitney Bowes Management Services, Richfield, OH

10/2009-Current

Customer Service Associate

Achievements:

Received 12 citations/recommendations for superior customer service.

Responsibilities:

On site customer service for client Charles Schwab.

Process various mail; sorting incoming and outgoing USPS, UPS, and FedEx

Mail.

Login incoming accountable mail via "in-house" software.

Run various equipment; postage machine, folding job machines, and

multifunctional copier/scanner/fax machines.

Perform light maintenance on multifunctional copier/scanner/fax machines,

postage machine, and folding machine.

Deliver and pickup mail.

Stock and order supplies, stock paper at various work stations, and

maintain orderly copier work stations.

Perform various special requests; setups for site visits, various setups

for client sponsored luncheons, moving personnel, and miscellaneous

special tasks.

Robert Half/OfficeTeam Staffing Agency, Canal Fulton, OH

03/2009-05/2009

Project Assistant

Responsibilities:

Placed within a Property Preservation Company

Corresponded with various Contractors via email and telephone for

verification of work performed and essential fact gathering information.

Quality Control; reviewed work performed by Contractors via downloaded

photos, completeness of invoices and future bids, and work approvals.

Data Entry and Customer Service.

Created and submit invoices and bids on Clients' websites (i.e. Banks and

Lenders).

Turfscape, Inc., Twinsburg, OH

08/2008-10/2008

Survey/Measurement Technician

Achievements:

Assisted in various office and client sponsored events; charity golf

outing...etc.

Responsibilities:

Worked directly under sales department, assisting with sales related

tasks.

Performed customer service while accomplishing primary position function.

Surveyed and Measured various commercial and residential properties;

primary function.

Data entry; entry of measurements into custom in-house software.

Office courier and "go for".

First American Corporation, Cleveland, OH

05/2006-03/2008

Mail Room Clerk/Front Mail Room Manager/Data Entry II

Achievements:

Nominated for Service Star Award for Internal Customer Service.

Promoted twice; from Mail Room Clerk to Front Mail Room Manager and then

to Data Entry II.

Front Mail Room Manager; Created an efficient and essential delivery and

courier schedule.

Front Mail Room Manager; Developed a Mail Room Procedure Manual and Mail

Room Delivery Log.

Data Entry II; Created and maintained a SLA (Standard Lenders Agreement)

turn around time of 3 days for First American's Lewisville Branch

Documents (previous SLA turn around time was non-existent).

Data Entry II; Aided in the development of custom shipping software for

Lewisville Documents (LRD program).

Data Entry II; Led a two person team, "Lewisville Return Documents" (LRD)

Team.

Responsibilities:

Mail Room Clerk

Opened mail using a slitter/opening machine and sort incoming documents by

lender and document type.

Sorted outgoing documents by state and county destination.

Shipped outgoing documents via DHL and FedEx.

Stocked supply room, stocked copier work stations, maintained copiers and

printers, and aided in department setups.

Cross-trained in: imaging of documents, data entry, and document

processing.

Front Mail Room Manager

Sorted and logged in incoming accountable mail; DHL, FedEx, UPS, and USPS.

Delivered all incoming interoffice mail and picked up outgoing all office

mail.

Performed various courier runs; picked up documents from local lending

institutions, delivered mail to branch office, delivered documents to

county recorders office, performed daily deposit, and various special

courier requests.

Processed all outgoing mail; office USPS mail and office FedEx mail.

Ordered supplies, placed services calls for postal equipment, printers,

and copiers.

Aided Mail Room Clerks.

Aided in special projects and department setups.

Data Entry II

Clerical Organization of LRD documents; filing, sorting, quality control.

Trained employees on in-house software (LRD Program).

Oversaw productivity of LRD Team.

Created and Maintained Excel Spreadsheets for organization of client

information and team member productivity.

Document Processing, Data Entry, Scanning, and shipping and receiving.

Aided in various department projects and when short staffed (mostly within

the Mail Room).

Education

Kent State University, Kent, OH

Bachelors of Arts in Philosophy

08/2000-05/2004

Dean's List Student for five semesters.

Overall GPA 3.18, Major GPA 3.38.

References

Carey Patton, Operations Manager Nancy Mehaffie, Site Supervisor

Pitney Bowes Management Services Pitney Bowes Management

Services

Ph: 216-***-**** Ph: (330)

908-4213

Steve Karas, Area President Dave Mason, President Jason

Modlik, Owner/Operator

Republic Waste Services, Inc. Atlantic Tech Services, Inc.

Abundant Services, Inc.

Ph: 216-***-**** Ph: 330-***-****

Ph: 330-***-****

Contact this candidate