Customer Service Management

WASSIOU SALAM I

**** ***** * *** **** # ***, Silver Spring, M D 20910~202-***-****~

w abj32q@r.postjobfree.com

Dynamic, Polished, hard-working professional with excellent office and business

management experience, supported by many years in high-end service industry is seeking a

position where I can demonstrate my savoir-faire, and solid experience in customer service.

I u nderstand the importance of providing the best service at all cost, the satisfaction of a

customer always come first.

Background S kills and experience

• Bachelor Degree, American University, Washington DC

• Polished presentation, strong interpersonal skills, reliable, and excellent problem

solving skills

• Language f luency in English, French, and Spanish

• Excellent writ ing and oral communication skills, very effective communicator

• In ternational exposure and solid cultural background

• 10 years experience in business management, hotel management, tourism, and

various service industries.

• Strong Computer and office administrative skills (MS Office, Word, Access, Excel,

hotel management system, QuickBooks I & I I), expert t in internet research.

• Strong analytical and problem solving skills

• General office skills, filing, data entry, record keeping, faxing, copying, planning.

• Excellent customer service skills

• Excellent organizational, supervisory and t ime management skills

Awards:

2009 American university KOGOD BUSINESS SCHOOL MARKETING AWARD

WASSIOU SALAM I

1401 Blair M ill Road # 314, Silver Spring, M D 20910~202-***-****~

w abj32q@r.postjobfree.com

Won the first prize as a team for the Kogod School of Business marketing award, awarded

for outstanding marketing project which required coming up with an original and

revolutionary idea that would be launched as a major marketing campaign. The Idea was

mine, me and the team worked to develop it and we won the first prize among our peers

from Colgate’s management officials.

Education

05/2011– Double Bachelor of sciences International Finance/ Bachelor of Liberal Arts Social Science,

American University Washington, DC

Relevant Courses: Political Sociology, Sociology, Financial accounting, Managerial accounting, statistics,

Micro economy, Macro economy, Economy of development, politics, Business law, and Communication

General education: Political Sociology, Sociology, Financial accounting, Managerial accounting, statistics,

Micro economy, Macro economy, Marketing, business management, Economy of development, politics,

Business law, Calculus, and Communication, and IT.

Work Experience:

08/2009 08/2010 Trieste Virginia, Mc Lean Virginia, Real Estate Property Manager, Mc Lean

Virginia

Responsible for managing real estate property, oversee and schedule maintenance schedule, oversee upkeep

of property, act as a real estate liaison on behalf of owners. Manage expense account and basic accounting

duties related to management of property, communicate verbally and administratively with owners and

tenants.

09/2008 06/2009 Verizon Wireless 2020 Company, FIOS Sales associate, Washington DC, DC

As a FIOS Representative, my duties were to commercialize Verizon’s FIOS Products through the tri state

area, VA, DC and Maryland. I was responsible for providing customers with the necessary service and

assistance to help them make an informed purchase in regards to our range of products and services. Our

main products included the. Verizon triple play bundles, The Direct TV and Dish Network products, our

wide range of accessories products such as storage devices, warranties. My duties included approaching,

greeting, building conservation with customers to enquire on their product’s needs and then pitch them our

products and services.

WASSIOU SALAM I

1401 Blair M ill Road # 314, Silver Spring, M D 20910~202-***-****~

w abj32q@r.postjobfree.com

01/2007 07/2008 Residential Hospitality Services Inc, Residential Concierge, Hollywood, California

As a residential Concierge, my duties were to maintain RHS’s “Code of Hospitality” which

i ncluded observing a professional appearance and demeanor at all times, provide an

a ttentive and accommodating service, as well as a commitment to enhancing the residential

l iving experiences of our residents. Other duties included being efficient in the

management of our time, possess excellent writ ten and verbal communication, and show on

t he job tactful and ethical practices. I also acted as a L iaison for the property management

company to ensure effective communication with residents and contractors or vendors. I

was by the same means assisting with resident concerns and enforcing proper policies and

p rocedures as well as facilitating concierge services such as providing restaurant

reservations, entertainment t ickets, errands services, f loral and gift arrangements, Dog

walkers, maids and private t ransportation, maps and directions, and inform resident with

local events and activities.

02/2006- 12/2006 Related Management I nc, Residential Concierge, Los Angeles,

C alifornia

As a residential Concierge, my duties were to provide superior customer services experience

to the resident of the luxurious high-r ise condominium. I was responsible for ensuring

p rofessional and courteous environment for residents at their assigned locations, meeting

and greeting residents and their guests, deliveries administration, general lobby access

control, monitoring, door services and performing other applicable lobby responsibilities.

01/2005 - 11/2005 Related Management I nc, Residential Concierge, New York City,

NY

As a residential concierge my duties were to offer exceptional customer services experience

to our resident in a luxury residential building. I will be responsible for ensuring a

p rofessional and courteous environment for residents at their assigned locations, meeting

and greeting residents and their guests, deliveries administration, general lobby access

control/monitoring, door services and performing other applicable lobby responsibilit ies

01/2004 11/ 2004 Public Co. Accounting , Associate bookkeeper, Washington DC, DC

WASSIOU SALAM I

1401 Blair M ill Road # 314, Silver Spring, M D 20910~202-***-****~

w abj32q@r.postjobfree.com

As an associate bookkeeper my duties was to reconcile client’s books, review each financial transaction

recorded, verify its accuracy, records, receipts, and draw appropriate financial statement. I would provide a

wide range of bookkeeping duties such as reviewing and making correct adjustment to account payable,

account receivables, drawing and prepare Financial Statement preparation, record Journal Entries,

Balancing books and financial statement, reconciliation books and present them to client in a timely

manner.

09/2002 12/2003 Circuit City, Computer sales associates, Mc lean, VA

As a computer sales associate, my duties were to sell a wide range of desktop and laptop computers to the

general public. Duties included knowledge of each products and its respective warranties, performance,

processors, storage, as well as accessories. I would approach customers, and help with the selection process

by guiding them to the right product that will be fill their needs, make recommendation for perfect

accessories such as printers, storage devices, computers warranties.

Contact this candidate