Customer Service Human Resources

HELENA STEATES

abj32c@r.postjobfree.com

CAREER SUMMARY

Talented Administrative Office Professional with experience exercising

executive office support capabilities, Human Resources, and supporting a

federal contracts team including administering multi-million-dollar

contracts for major and special projects. Successful reducing costs,

improving processes, problem solving, and utilizing office support skillset

within diversified industry environments.

KEY QUALIFICATIONS

Process Improvement Capital Recovery Collaboration & Customer

Svce.

PeopleSoft Administration Records & Data Management Talent Recruiting &

Assessment

Multi-Tasker MS Office Suite Problem Solver & Researcher

PROFESSIONAL EXPERIENCE

ALLIANT TECHSYSTEMS INC. (ATK), Mesa, AZ 2005 - 2009

Contract Specialist/Administrator 9/2006 - 10/2009

Administered contracts to provide for proper contract acquisition and

fulfillment in accordance with company policies, legal requirements, supply

chain needs, and customer specifications.

. $20,000 recovered within eight weeks from long-standing government

contract.

. Established and maintained customer relations management to allow for

contracts fulfillment.

. 55% improved operations accuracy over 6-month period by partnering with

IPT teams regarding contract requirements involving strong experience

with ERP/MRP manufacturing modules and Crystal Reports.

. 15% increase in time management efficiency by integrating improvements to

control processes.

. Researched and compiled contract reports, which included identifying

possible risks and reviews of contractual obligations.

Human Resources Administrator 5/2005 - 9/2006

Facilitated Human Capital skills and experience to support the Leadership

Team in growing the organization to a higher level of sustainable

development and performance.

. Performed as sole PeopleSoft Administrator, which included an increase in

effectiveness in managing new hires, transfers, promotions, requisitions

for open positions, leaves of absence, terminations, exit interviews,

contract positions, creation and maintenance of positions, and

relocations. High level of confidentiality required.

. Increased time management by 15% by establishing procedures for

recruitment, talent acquisition, and placement that ensured timely hiring

and orientation.

. Encouraged and maintained outsourcing agency collaborations to allow for

timely and productive position fulfillment and excellent customer service

management.

. Supported managers with applicant sourcing, resume tracking, phone/in-

person interview setup, & salary negotiations.

. Acted as General Manager's Executive Assistant in scheduling meetings,

preparing correspondence, presentations, spreadsheets, and documentation

in meeting various departmental demands.

. Arranged travel & reimbursement reports, coordinated meals for department

activities, and supplies procurement.

DIVERSIFIED SUPPORT SERVICES, Scottsdale, AZ 2004 - 2005

SALT RIVER PROJECT (SRP), Tempe, AZ (contracted)

Legal Support Admin. Asst. 12/2004 - 1/2005

Interacted as legal support to Litigations and Claims Services Dept.

including facilitating SRP customer claims and providing board of

director's report to Corporate Counsel and General Manager.

. Provided Customer Service Management

. Addressed customer claims complaints

HELENA STEATES Page 2

PINNACLE WEST CAPITAL CORP. (APS), Phoenix, AZ (contracted)

Project Coordinator/Admin. Asst. 2/2004 - 12/2004

Managed special projects for Integrated Back Office Solutions (IBOS) effort

while sustaining project managers and teams during integration operations

and simplification of special corporate project.

. Addressed program requirements by providing and updating status reports

for project managers and team leads, which involved high level of

confidentiality.

. Procured all hardware for growth and expansion for duration of special

project.

EVANGELICAL CHRISTIAN PUBLISHERS ASSOCIATION (ECPA), Tempe, AZ 2003 -

2003

Executive Administrator

Managed projects for ECPA President and Global Publishers Alliance (GPA)

President including meetings, member publisher needs, newsletters, and

global events.

. Directed activities with 300 international and domestic publishing

memberships, and represented ECPA President during international events,

including communications with presenters and public speakers including

The President of the United States.

GOVIG & ASSOCIATES, Scottsdale, AZ 2002 - 2003

RIGHT MANAGEMENT, Gilbert, AZ (contracted)

Program Administrator & Supervisor

Organized and managed professional resources for program managers and

client base.

. 50% increase in operational effectiveness by supervising personnel

involved in highly sensitive, time-critical project on client site, and

oversaw career center.

. 90% increased efficiency over 3-month window when performed analysis of

inadequate database and significantly modified client database system;

provided reports to show improvement.

MOTOROLA, INC., Chandler, AZ 2000 - 2001

Program Coordinator/Segment HR Admin.

Pioneered training and repatriation processes for 2,000 Chinese

expatriates/trainees at Motorola China Electronics, Ltd.

. Performed as Human Resource Specialist for duration of Chinese effort.

. 85% increased effectiveness for overall program by realizing over

$180,000 in contractual savings through negotiations with international

transportation company. High levels of confidentiality required.

. Researched competitive bids, created and tracked requisitions for

housing, transportation, education, and international relocation for

multi-state program, which proved value to program outcome. Arranged

domestic and international travel and coordinated necessary visas for

2,000 participants.

CONTINUING EDUCATION: MCAS Certification - expected graduation - December,

2010

EDUCATION

B.S. in Business Management, University of Phoenix, AZ; MS Office Certified

in Word 2007

TECHNICAL SKILLS

MS Word, MS Excel, MS PowerPoint, Access, Outlook, PeopleSoft 8.8,

Publisher, Crystal Reports, Internet, ERP/MRP

AFFILIATIONS

NCMA - National Contracts Management Association / Leadership Team Member -

Phoenix Thunderbird Chapter

AWARDS

ATK for Outstanding Individual Achievement on team projects: 2009, 2008,

2007, 2006

Motorola for Outstanding Individual Achievement: 2001

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