Customer Service Sales

Sherry L. North

***** ********* **. #** ******, MD 20708 240-***-**** abj31o@r.postjobfree.com

Objective _______________________________________________________________________________

To utilize my communication and people skills to positively impact the operations and image of the organization. I am

seeking the opportunity to grow and progress within the company, establish a solid knowledge base, and enhance my

current skills and abilities.

Professional Experience __________________________________________________________________

10/2007 Present: University of Maryland, Office of the Bursar Financial Service Center

College Park, Maryland

Collection Specialist

Primary functions are to handle back to back customer calls in a fast paced, high volume inbound call

center. Maintain student/parent accounts, offer services, assist with outstanding balances and

payment plans; to include email correspondence to discuss/waive late fees. Excellent customer service

is delivered with every phone call.

10/2005 Present: The Children’s Place

Bowie, Maryland

Part Time Sales Associate

Primary functions are to profitably maintain and complete sales transactions. Strategically meet

weekly sales goals and execute exceptional customer service to ensure repeat business. Effectively

process shipment and freight for retail.

10/2005 9/2007: Ritz Camera

Beltsville, Maryland

Accounts Payable / Accounts Receivable

Primary functions were to perform various office duties, to include data entry, scanning, faxing, and

copying. Maintained customer accounts, processed outgoing checks, as well as completed supply

requisitions for the company.

5/2002 9/2005: Fashion Cents

N. Charleston, SC

Assistant Manager

Primary functions were to conduct interviews for new applicants for hire. Compiled correspondence for

mass mailings to go out weekly. Maintained inventory of merchandise and theft prevention to meet the

objective of the company. Tracked daily attendance records of staff members and processed bi weekly

timecards to payroll. Offered customer service to customers with purchase choices.

7/2001 – 11/2001: Wal Mart

N.Charleston, SC

Sherry L. North

Customer Service / Cashier

Primary functions were to maintain and balance daily cash drawer and perform returns/exchanges of

merchandise. Managed the lay a way section of the store; ensuring correct paperwork, deposits, and

placement of items for storage. Performed additional duties, as required.

4/2000 5/2002: Hampton Inn Airport

N.Charleston, SC

Front Desk Clerk

Primary functions were to provide financial duties of accounts receivable/payable and balance daily cash

drawer. Serviced front desk guests by greeting visitors, secure reservations, performed check in/check out

duties, responded to telephone inquiries, and accommodate hotel guests with all of their hospitality needs.

Assisted other hotel departments, as needed.

9/2000 4/2002: Morningside Middle School

N.Charleston, SC

Physical Education Teacher

Primary functions were to provide physical training and mental nurturing to high risk students. Created and

implemented exercise routines and motivational activities building high self esteem. Mentored students with

positive life coaching skills and lead group settings to improve social skills. Processed students school

grades for progress and report cards.

Education ______________________________________________________________________________

9/2007 – 7/2009: UMUC

Aldephi, MD

Business Administrative, 12 credits

9/1999 – 6/2002: Trident Technical College

13103 Larchdale Rd. #10 Laurel, MD 20708 240-***-**** abj31o@r.postjobfree.com

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Sherry L. North

Charleston, SC

Human Services, 12 credits

3/1995 – 4/1996: Turner Job Corps

Albany, GA

Certificate Clerical Occupation / G.E.D

13103 Larchdale Rd. #10 Laurel, MD 20708 240-***-**** abj31o@r.postjobfree.com

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