Customer Service Manager

George Trevor Turpin

**** ********* ** *********, ** 40511

Ph. 859-***-**** Cell 859-***-**** E-mail: *****@***.***

SUMMARY

I am seeking an entry level position commensurate with my experience. I have considerate

experience with different computer processing programs. I am flexible, team player,and a

conscientious worker with a deep desire to learn and to advance.

EXPERIENCE

August 2009 – June 2010 Life Skills Trainer, Radical Rehab

Lexington, KY

• As a Life Skills Trainer (LST) I work directly with brain injuries of various ages and levels of brain

functioning.

• Responsible for teaching clients skills and assisting with their daily activities as specified with

their individual treatment plans.

• Qualified as a Medical Technician.

September 2008 – January 2009 Records Management Associate, Registrat

Lexington, KY

• Prospectively identified records management issues that impacted the study and communicated

those issues to the records management group lead.

• Used records management related IT tools such as the optical character recognition system,

imaging system and site relation management system in support of the company’s on line storage

and access philosophy.

• Worked as a liaison between sponsors and the FDA in late phase studies. Assisted project

managers, quality assurance, group leads and client services in making sure that only authentic

information was accepted and fraudulent information was rejected.

March 2008 – July 2008 Medical Records Clerk / Patient Transport, UK Clinic

Lexington, KY

• Used the Patient Management System (P.M.) a computer system to identify charts, make status

changes and for data entry as well as patient registration.

• Provided transportation of patients to their clinic appointments via wheelchair and stretcher.

• Provided cross coverage for the front office.

November 2007 – February 2008 Data Entry / Credentials Clerk, UK Office of

Admissions

Lexington, KY

• Processed and entered student applications into the SAP system.

• Reviewed and edited student applications.

• Filed, located and retrieved student records.

March 2003 – October 2006 Office Assistant / Courtesy Clerk, Main St. Manor Apts

Lexington, KY

• Assisted the property manager and residents as far as resolving employee and customer service

issues.

• Securing property grounds and insuring the safety of the residents and facility.

• Working as a liaison for the property manager when they were off site.

October 2002 – April 2003 Doc Prep, Bank One

Lexington, KY

• Prepared documents for filing, editing, imaging and processing.

• Data entry for mortgages, foreclosures, bankruptcies, loans etc.

• Filing and purging records in the vault.

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