Customer Service Sales
Resume:
KIMBERLY CAUDLE
Huntsville, AL 35801
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CAREER PROFILE
Results oriented professional with strong administrative and problem solving skills. Over 22 years experience
in customer service and sales administration for challenging and complex operations. Expert qualifications
include:
• Customer Service / Sales / Sales Support / Management Experience.
• Office Administration / Data Entry / Inventory control / Medical office procedures
• Strong organizational skills / Ability to work in a team environment.
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PROFESSIONAL EXPERIENCE
Complex Industries, Memphis, TN 2007-2010
Sales Administrator
• Responsible for all aspects of Sales, Customer Service, Claims and Marketing for the company.
• New Account Set-up, enter and maintain contract pricing for different client levels.
• Administered the company website.
• Support the sales team with problem situations.
• Provide general support to help increase sales volume for the Sales department.
• Assists with customer visits, presentation’s and trade shows.
Power & Telephone Supply Company, Memphis, TN 2006-2007
Sales Account Manager
• Responsible for managing all aspects of a given Sales Territory.
• Interact with other department managers in coordinating special orders to continually improve
service and delivery to customers.
• Maintained client pricing contracts.
• Attend Sales Conferences in order to promote sales in the Telephone and Broadband markets along
with presenting Sales Presentations.
• Maintained working relationship with distribution staff to insure accurate and timely delivery of
client orders.
• Enter and resolve customer shipment problems and (or) credit issues.
Dr. Michelle Johnson, Orthodontist Group, Cordova, TN 2003-2006
Office Administrator
• Implemented policy and procedures to expedite maximum work flow.
• Review and file patient charts to ensure billing and follow-up procedures are within proper protocol.
• Review daily set appointments with the Doctor and technicians to enure patient satisfaction and staff
preparedness.
• Develop and implement patient schedules to remind patients of their appointments to maintain the
doctor an even work flow throughout each day.
• Increase patient census by making routine calls on local dental groups and marketing the practice.
Corporate Express, Memphis, TN 1999-2002
Customer Service Manager
Managed 40 customer services agents. Maintained and outlines yearly budget for Customer Service
Department. Perform annual performance evaluations.
Wang’s International Inc., Memphis, TN 1985 - 1999
Career at this company began in customer service. During the 14 years of dedicated service was promoted
five times throughout the Sales Department, exceeding all expectations and goals.
Customer Service, Expeditor, Customer Service Asst. Manager for Call Center, Inside Sales Representative,
Key Account Assistant, Customer Service Manager
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References available upon request.
Microsoft Word / Excel / 10 key / Multi line phone system / ACT / Business Works & Access.
* First inside Sales Representative at Wang’s to exceed sales in the amount of 1 million dollars.
* Voted ‘Outstanding Customer Service Award at Wang’s International – Yrs 1987, 1988, 1989
* Voted ‘Best inside Sales Performance Award at Wang’s International – Yrs 1995, 1996, 1997
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