Customer Service Sales
Resume:
Zachary D. Berger
*** ***** ***** **.-******, PA 18042
abj2yi@r.postjobfree.com
Profile
> Recent college graduate with BS in Health Policy and Administration eager
to launch a successful career with a dynamic healthcare organization
committed to delivering optimal services
> Offer solid practical experience in the healthcare industry ranging from
MGMA/regulatory standards compliance, healthcare reform impact
analysis/reporting, competitor research, and budgeting to policies and
procedures development, patient and staff files management, insurance
verification, and pharmacy operations
> Expertly interface with patients, staff, cross-functional departments,
healthcare systems representatives, strategic partners, and the community
> Dynamic prioritization, planning and project management skills crucial to
optimizing efficiency and productivity of operations
Experience
Intern, Blair Medical Associates-Altoona, PA
2010
. Effectively created MGMA standards-compliant benchmarks to support
senior management and departments in maximizing performance
. Conducted thorough research and analysis of competitor organizations for
Altoona Regional Hospital's Chief Operating Officer; actively participated
in health system senior executive meetings
. Played solid role in boosting financial future by resourcefully creating
a report targeting impact of healthcare reform on organization
. Strategically developed 2010 budget for full-time staff focused on
optimizing use of resources while containing labor costs
Sales Associate, Lion's Pride-State College, PA
2009-2010
. Successfully employed innovative marketing strategies instrumental to
driving sales growth as well as ensured consistent delivery of quality
customer service vital to satisfaction and loyalty
. Proficiently managed cashiering functions across purchasing, return and
exchange areas
Assistant, Easton Hospital Human Resources-Easton, PA
2008
. Collaborated in developing hospital policies and procedure handbook as
well as interfaced with staff and community on policy and health issues;
actively participated in staff meetings
. Efficiently maintained health and employee history files
. Expertly responded to inbound phone and onsite inquiries regarding
facilities
Technician, Easton Hospital Pharmacy-Easton, PA
2008
. Proficiently filled prescriptions for hospital patients in compliance
with FDA and internal standards
. Managed restocking and pre-packaging of generic medication as well as
replaced all medications in Pyxis machine; verified inventory use for
accountability and documented on government narcotic form
Insurance Verifier, Community Health Systems Central Business Office-
Bethlehem, PA 2007
. Efficiently verified patient insurance coverage throughout hospital
system as well as worked closely with varied health insurers and insurance
databases
. Productively coordinated and facilitated distribution of patient
documents across system hospitals
Academic Credentials
The Pennsylvania State University
Bachelor of Science in Health Policy and Administration; August 2010
Double Minors in Biology and Sociology
Dean's List, 4 consecutive semesters
Community Affiliations
Mentor, Big Brother
Volunteer, Easter Seals
Contact this candidate